Technology Support Analyst

The Nine Engineering staff provide support for all station IT and broadcast requirements in Adelaide. Supported Systems include Laptops, PCs, Printers, Studio Control room / News systems including hardware and software, Broadcast Cameras, Editing Suites, Graphic Suites.

The Technology Analyst role requires shift work to maintain and support all on station and remote systems on a 7-days roster.

Day to day you will :

• Provide system support to News, Operation and Sales Staff.
• Work closely with other technology team members
• Regularly perform equipment test and tag
• PC\Laptop re-image and prepare them as per news and sales requirements
• Interact with vendors to source repair parts and new products
• Repair broadcast equipment including camera, lights and audio equipment.
• Provide input for resolution of operational technical issues, such as upgrade paths and workflow changes, etc
• Contribute to technology knowledge base by creating troubleshooting documentations
• Provide initial support to Control Room systems, including MOSART, VIZ Graphics, VSM and Dante
• Provide support for a range of Editing systems, including Velocity, Premier Pro
• Provide initial support for a range of broadcast-centric systems such as KVM matrices, Multiviewers and talkback systems
• Provide support for the Master Control environment
• Qualifications

In order to be successful in this role, you will have :

• Previous experience in a technical support or engineering role within the broadcasting or IT industry
• Demonstrated ability to learn new technology, including IT / Broadcast systems
• Proven ability to problem-solve and analyse technical aspects of complex systems
• Capability to work under pressure and adhere to processes and procedures
• Ability to learn new systems and their integration into existing systems and workflows Bachelors or Certificate VI in Electronics or Computer Science or equivalent
• Additional Information
• Our Commitment to Diversity and Inclusion