Relationship Manager

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

Part of InvoCare, Edenhill’s leading provider of pet cremation services in Australia with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

As a Relationship Manager, you'll play a key role in driving business growth by connecting with veterinary owners and practice managers, promoting our services, and identifying new opportunities. You’ll be at the forefront of fostering strong client relationships and contributing to strategic initiatives. If you're ready to make a real impact and help us grow, we’d love to hear from you!

Duties of a Relationship Manager :

Provide outstanding customer service to veterinary owners and practice managers, showcasing our products and services while supporting staff training and development.

Identify new business opportunities, stay ahead of market trends, and contribute to the company’s growth and success.

Resolve client issues with professionalism, attend industry events, and collaborate on strategies to expand market share.

Work towards achieving sales targets, manage data efficiently, and prepare reports using CRM systems.

Build and nurture strong relationships with key stakeholders, support business development initiatives, and uphold company policies and standards.

About you :

Knowledge of the Veterinary industry desirable, however not essential

Experience supporting clients in a geographically large region

Experience with CRM databases

Excellent verbal and interpersonal skills

development and maintenance of client relationships

internal communication and interaction with other inter-organisational functions

Exceptional customer focus and service orientation

Intermediate Microsoft suite experience

Ability to effectively manage multiple tasks

Benefits of joining InvoCare :

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include :

Reward and recognition programs

Tailored induction and training programs

Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience

Networking opportunities across the business and with peers

Birthday and paid parental leave

Free access Employee Assistant Program

We are a diverse workplace and equal opportunity employer

How to Apply :

InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.

To learn more careers at one of the InvoCare brands please visit our careers page : https : / / www.invocare.com.au / careers /