IT Field Services Technician

Company Overview

EIL Global IT Solutions and Services Pvt Ltd is a leading provider of IT services across the Asia Pacific and EMEA regions. Headquartered in Adelaide Australia we specialize in providing professional and managed services that support the digital transformation journeys of enterprises. Our expertise includes the complete spectrum of IT Infrastructure with a strong focus on AIOPS AI-based Workforce Automation and Blockchain Solutions. Visit us at our website to know more.

Job Overview

We are seeking a dedicated IT Field Services Technician to join our team. As a Mid-Level professional you will be working full-time to support our clients by managing and resolving IT infrastructure issues. The ideal candidate will have 4 to 6 years of experience and will be responsible for delivering on-site support in various locations across the Asia Pacific and EMEA regions.

Qualifications and Skills

• Strong hardware troubleshooting skills with a proven ability to diagnose and resolve issues across various devices efficiently.
• In-depth knowledge of Windows operating systems with expertise in installation configuration and maintenance.
• Proficiency in network connectivity including LAN / WAN routers and switches to ensure optimal system performance.
• Experience in device configuration tailored to specific enterprise needs across desktops laptops and servers.
• Excellent customer service skills with experience in handling client queries and delivering timely solutions professionally.
• Proficient in mobile device management for both iOS and Android platforms ensuring secure and effective mobile workforce solutions.
• Strong understanding of ticketing systems to manage and track incidents and service requests efficiently.
• Experience with remote support tools to diagnose and resolve issues without being physically present ensuring timely solutions and minimal downtime.

Roles and Responsibilities

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Required Experience :

Manager

Key Skills

Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 6000 - 6500