Support Officer - Water Use Investigations

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our WA client is seeking to engage a

• Support Officer - Water Use Investigations
• on a temporary basis, Full time Position.
• Key Responsibilities
• Conduct investigations into metering and water use disputes and anomalies and advise customers of outcomes.
• Participate to enhance the performance of key corporate customer related business processes through effective implementation of best practice systems and reporting structures to facilitate improved customer focus and service delivery.
• Participate in building effective teams, team communication processes, and team commitment to continuous development and improvement.
• Investigate and resolve customer and internally generated enquiries in relation to metering and water use charges
• Investigate and resolve contentious and complex water use enquiries
• Provide specialist information to customers on metering, water use, billing, and water efficiency
• Provide specialist advice to regional staff and contractors on customer and metering functions.
• Liaise with various stakeholders to ensure thorough investigation and prompt resolution of issues
• Identify potential system improvements
• Maintain updates of metering and water use information on the Corporation's computer systems
• Monitor key performance indicators and maintain statistical information, registers, and data bases, and prepare reports as required
• Undertake projects in the investigation and analysis of issues confronting the area of responsibility
• Key Capabilities
• Experience in a large commercially focussed organisation providing customer related services
• Experience and demonstrated capability of working in a customer accounting business environment