Manager - Community and Customer Services

Manager - Community and Customer Services

Join to apply for the Manager - Community and Customer Services role at McArthur

Manager - Community and Customer Services

6 days ago Be among the first 25 applicants

Join to apply for the Manager - Community and Customer Services role at McArthur

• Focus on inclusion, engagement, and service excellence
• Lead service transformation and community connection

Located in the beautiful Darling Downs South-West region of Southern Queensland, the Southern Downs local government area is about 160 kilometres south-west of the Brisbane CBD. With bustling rural centres and quaint townships, the region is built on exceptional agriculture and farming foundations and boasts World Heritage listed national parks and recreation areas. The area is also rapidly becoming a gourmet food and wine destination and has an annual calendar full of exciting cultural and sporting events.

Southern Downs Regional Council is seeking a dynamic, people-focused leader to join our organisation as Manager - Community and Customer Services. This pivotal leadership role will oversee frontline community-facing services, including community engagement, customer service, and library services across the Warwick and Stanthorpe regions.

Reporting directly to the General Manager Communities, Planning and Environmental Services, this position will champion inclusive, high-quality service delivery that connects residents with the support they need and strengthens community wellbeing. This is your opportunity to shape a more connected, responsive and resilient Southern Downs. It fosters collaboration with community groups, supports local initiatives, manages civic events, and ensures accessible services and community facilities. At its core, the department exists to nurture a region where all residents can grow, learn, create, care and connect.

A background in Local Government or similar community-facing organisation is essential as is demonstrated success in change management, team culture transformation and service integration. As a leader you have proven ability to lead the creation of a high-performing, integrated service culture that is responsive, agile and people-centred. You bring strong project and operational management capability with experience developing and delivering people and customer-centred policies and programs. It is essential that you have a deep understanding of customer service principles, digital service delivery and continuous improvement, with sound political acumen and ability to influence across elected members, executives and the community.

On a personal level, you have a natural inclination to lead with empathy and should have values that align to those of the organisation. You build rapport and trust within your own teams, external stakeholders and across the organisation. Importantly you possess an agile mindset-quick to assess, pivot, and deliver solutions in a fast-paced environment!

Relevant tertiary qualifications in Community Services, Library Science, Business Services or a related field, or significant leadership experience in a relevant multi-functional or community-focused role.

This is a rare executive leadership opportunity to build a high-performing, values-aligned team and be part of a transformational project that will redefine service delivery across the region, shaping how Council connects with its community through both traditional and digital channels. Work alongside supportive and collaborative leaders in a well-governed and forward-thinking Council.

The financial and career benefits offered are impressive while the lifestyle is everything you would expect, balancing the unique relaxed lifestyle, while having SEQ on your doorstep.

To download a comprehensive information pack and to apply, visit mcarthur.com.au and search under ref. J7415. For a confidential discussion, call Julie Barr on (07) 3211 9700.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service, General Business, and Management

Industries

Government Administration, Government Relations Services, and Community Services

Referrals increase your chances of interviewing at McArthur by 2x

Get notified about new Customer Service Manager jobs in Queensland, Australia .

Brisbane, Queensland, Australia 2 days ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 1 hour ago

Brisbane, Queensland, Australia 2 weeks ago

Gold Coast, Queensland, Australia A$75,000.00-A$90,000.00 3 weeks ago

Brisbane, Queensland, Australia 2 weeks ago

Crestmead, Queensland, Australia 5 days ago

Bundaberg, Queensland, Australia 3 days ago

Customer Care Call Centre Manager - Aspley / Virginia

Aspley, Queensland, Australia 1 month ago

Brisbane, Queensland, Australia 2 months ago

Rockhampton, Queensland, Australia A$80,000.00-A$100,000.00 4 weeks ago

Mermaid Beach, Queensland, Australia 2 years ago

Eight Mile Plains, Queensland, Australia 5 days ago

Beenleigh, Queensland, Australia 3 weeks ago

Contact Center (Call Center) Operations Manager - Hybrid

Brisbane, Queensland, Australia 1 week ago

Eight Mile Plains, Queensland, Australia 1 week ago

Hamilton, Queensland, Australia 1 week ago

Contact Center Operations Manager - Hybrid

Brisbane, Queensland, Australia 2 days ago

Brisbane, Queensland, Australia 2 weeks ago

Cairns, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia 1 week ago

Guest Experience Manager - Uptown Shopping Centre

Brisbane City, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 3 weeks ago

Upper Mount Gravatt, Queensland, Australia 1 month ago

Southport, Queensland, Australia 1 week ago

Newstead, Queensland, Australia 1 week ago

Expression of Interest | Store Manager | Ipswich

Brisbane, Queensland, Australia 13 hours ago

Toowoomba, Queensland, Australia A$140,000.00-A$160,000.00 6 days ago

Southport, Queensland, Australia 1 week ago

Site Lead & Operations Manager - Call Centre

Townsville, Queensland, Australia 2 weeks ago

Eagle Farm, Queensland, Australia 5 days ago

Western Downs, Queensland, Australia A$140,000.00-A$155,000.00 2 weeks ago

Brisbane, Queensland, Australia 5 days ago

Woolloongabba, Queensland, Australia 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr