Workforce Planner

Suncorp Group firmly believe in contributing to a more resilient Australia. This means striving to enhance the skills of our people, building stronger relationships with customers, and leveraging the power of innovation and technology.

The Workforce Planner works as part of the Reporting & Insights Initiative team within Insurance Operations. This role is responsible for working with the Insurance Operations Leaders to understand their strategy and deliver optimised resourcing plans to ensure service levels are met whilst balancing cost, customer and people outcomes, using best practice Workforce Management principles.

What you’ll do :

• Work with the Operations Support Leader & Reporting & Insights Initiative Lead to establish and implement frameworks and supporting practices to assist Insurance Operations team with resource planning to deliver effective outcomes
• Work with Operations Support Leader to ensure effective utilisation of Operations Support function to ensure work and resources are planned and balanced across Insurance Operations
• Work collaboratively with Leaders across Insurance Operations to understand and deliver a resourcing plan enabling key and prioritised workloads and SLA’s to be met
• Work with the Reporting & Insights Initiative team and Productivity COE to create accurate workload, service level and FTE requirement forecasts on a weekly and monthly basis
• Assist Operations Leadership Team to manage demands of projects outside of Operations, where SME capability is required in addition to BAU requirements
• Support Operations Leaders to manage FTE and operating budgets by providing recommendations and creating FTE solutions that deliver within budget
• Work with Reporting and Insights Initiative Team and Operations Leadership Team to oversee volume and AHT validation work, supporting Leaders to better understand resourcing requirements
• Manage ramp up and down of resources for changing processes, including the ramp down of iCare, MTAI, product changes and exits
• Assist Reporting & Insights Initiative Lead and Operations Support Leader to ensure Leaders and team members have an operational understanding of workforce planning processes

What you’ll Bring :

• Tertiary qualifications in IT, Business, Commerce, Computer Science or associated field (Mandatory)
• 2+ years experience in workforce management or business analysis orientated role, in an autonomous environment with a geographically dispersed team (mandatory)
• 3+ years working in financial services (preferably insurance)
• Experience building successful business relationships with and influencing First Line and Business Leader stakeholders
• Working knowledge of Workforce Planning practices and methodology including Insurance Operations, key metrics and factors that influence them
• Proficient in building Tableau Reporting Dashboards, Power BI, write SQL scripts and have intermediate-advanced Excel skills

Culture :

Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

Employee benefits | Suncorp Group