Workforce Administrator

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need passionate Workforce Administrator to join our growing Field Services team in Coburg.

As a Workforce Administrator - Field Services at Centorrino Technologies (CT), you will play a vital role in ensuring that our Field Services team operates smoothly and effectively. Your primary responsibility will be to manage the workforce schedules for our Mobile Desktop Support Officers, Rural Sub-Contractors, organize backfill and emergency resourcing, and provide administrative support for Managed Services operations. You will collaborate closely with team leaders, technicians, and clients to ensure that our resources are allocated efficiently, and our clients' needs are met without disruption.

Please note, our response times may be a bit slower during the holiday period, rest assured we'll be back to address your needs promptly in early January. Thank you for your patience!

• Requirements
• What you'll do
• Manage and optimise schedules for Field Services technicians to ensure adequate client site coverage while addressing conflicts or resource shortages.
• Coordinate backfill and emergency resourcing for Managed Services to minimise disruptions, working closely with Field Services Team Leaders to allocate resources effectively.
• Act as the main contact for workforce planning and administration, maintaining accurate records of staff availability, shifts, and leave.
• Generate workforce reports on metrics like resource utilisation and scheduling efficiency, communicating changes to schedules or resource plans with internal and external stakeholders.
• Work with the Workforce Manager under the Managed Services Agreement to ensure efficient onsite support and a seamless client experience.
• Oversee fleet maintenance and repairs with attention to detail to minimise business impact.
• Build strong relationships with stakeholders, foster team morale, and promote collaboration for smooth operations.
• What you'll bring
• Commitment to delivering exceptional service and solutions that align with client needs.
• A proven ability to manage complex schedules and juggle multiple priorities effectively.
• Problem-Solving Mindset : Strong troubleshooting and decision-making skills to address resourcing challenges proactively.
• Exceptional verbal and written communication skills to interact with team members, clients, and stakeholders professionally.
• Meticulous in maintaining accurate schedules, records, and reports.
• Collaborative approach to working with diverse teams and building positive relationships within the team and cross teams.
• Comfortable working in a fast-paced environment and responding to changing requirements with agility.
• Familiarity with workforce planning tools, ticketing systems, and ITIL processes is highly desirable, but can be taught to the right person!
• Previous experience in workforce scheduling, logistics, resource management, or a similar administrative role is advantageous.
• Previous experience in a Managed Service Provider (MSP) environment is advantageous but non-essential.
• Benefits
• Why You'll Love Working Here
• Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why
• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
• Note : A valid _Vulnerable People / _ Working with Children Check (WWCC) and Police Check are required._