Customer Service Officer-Newcastle

About the role

Reporting to the Sales and Service Manager, you will be working closely with Sales Managers, Mill Operations, Finance and Transport Planning to ensure our customers are receiving an exceptional level of customer service. We are looking for someone proactive, eager to learn, and passionate about providing great service and continuous improvement. Working in a collaborative and responsive office environment your duties will include but not limited to :

• Accurately enter and monitor customer orders from placement through to fulfillment
• Review all order details to ensure timely processing and correct documentation
• Promptly respond to all customer phone and email enquiries
• Develop and maintain strong, positive working relationships with our customers and internal teams
• Maintaining up-to-date knowledge of all product ranges, including stock and customer-owned product availability.
• Build a rewarding career in an innovative and collaborative environment

Experience, Qualifications and Competency Requirements

Key Benefits

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.

About Us

Liberty Primary Steel operates the historic Whyalla Steelworks, approximately 400km from Adelaide. The integrated facility which includes ironmaking, steel making, and rolling-mill facilities is Australia’s only manufacturer of special grade billet and steel long products providing solutions for nation-building infrastructure including rail. It is also the future home of green steel with plans to construct an Electric Arc Furnace and Direct Reduction Iron facility fed by natural gas and hydrogen.

Why work here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2025Circle Back Initiative Employer – we commit to respond to every applicant .

J-18808-Ljbffr