Customer Success Pro

This range is provided by Enterprise AI Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay rangeA$100,000.00 / yr - A$150,000.00 / yr

About the role You're a Customer Success pro ready to drive impact - join our generative AI SaaS startup in Sydney to transform workflows and grow your career. You thrive on helping enterprise teams succeed, building strong relationships, and turning cutting-edge tech into real-world results.

As our Customer Success Consultant, you'll be the trusted partner for our top-tier clients, guiding them to achieve maximum value from our AI platform. This mid-level role is fully on-site, letting you collaborate closely with our team and customers to enhance mission-critical workflows and user journeys. Your work drives our mission to optimise core business processes with AI – when your clients win, we win!

What you'll be doing Must-haves : 3+ years in Customer Success, Account Management, or a similar client-facing role (SaaS / B2B preferred).Proven track record of driving customer adoption, satisfaction, and account growth with enterprise clients.Exceptional communication and relationship-building skills with both technical and executive stakeholders.Proactive problem-solver with a passion for innovation – you take initiative and thrive in a fast-paced environment.Australian citizen or permanent resident (required) – we cannot sponsor work visas for this role.Nice-to-haves : Experience at a high-growth startup or in a rapidly evolving tech environment.Familiarity with AI / ML, data analytics, or workflow automation tools.Success in managing renewals, upsells, or sales targets as part of your role.Relevant degree or certifications in business, technology, or project management.What we're looking for A$100K+ base salary plus Employee Share Option Plan (ESOP).Your decisions power mission-critical AI workflows for tier-one clients.ESOP after probation; top-up yearly for outsized impact.Scale your career with us in AU & globally.Ideas on Monday, prototypes by Friday — no red tape.Inclusive, high-performance culture – we take our mission seriously, not ourselves (zero egos, diverse team).Modern tech stack & continuous learning (work with Python, FastAPI, Next.js, TypeScript, MongoDB, Cosmos DB, LLMs on Azure).Fast, transparent hiring process – expect a reply within 48 hours at each stage.Cloud : Azure (everything)Frontend : Next.js, TypeScript, PayloadCMSAbout us We're a small but fast-growing generative AI SaaS company helping enterprise clients optimise core business workflows with cutting-edge AI. Our platform is already powering mission-critical operations for tier-one customers, and demand is growing fast. We have a dynamic, fun, and collaborative culture where everyone's ideas turn into impact. Ready? If you're excited to grow with us and make your mark, apply now – we'll be in touch within 48 hours.

Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Enterprise AI Group by 2x

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