Talent.com
This job offer is not available in your country.
Aps 3 - Customer Service Officer

Aps 3 - Customer Service Officer

Australian Government Department Of DefenceCanberra, Australia
21 hours ago
Job description

62,863 - $69,265 (plus Super)

  • Canberra - ACT
  • The Role

To be successful in the role, you will be able to build effective working relationships with internal and external stakeholders that enhance customer experience. The role works as part of a nationally dispersed team delivering :

  • Frontline customer service.
  • Enquiry and issue management within agreed performance metrics.
  • Basic research and analysis activities.
  • Administrative duties such as data entry, processing, and follow-up calls.
  • Ongoing self-improvement and professional development.

    • CSOs are supported with ongoing training, coaching and performance development through a Quality Framework designed to ensure skills and knowledge are expanded to enhance and maintain the delivery of quality and consistent customer service to our customers.

    CSOs are employed Australia-wide, enabling our three services - Navy, Army and Air Force - to do their job. Your career is limitless as a public servant in the Department of Defence. With over 16,000 civilians employed Australia-wide, Defence offers dynamic public service careers across our diverse and unique internal groups and agencies.

  • About our Team

    • Our dedicated staff provide high-quality customer service to serving Australian Defence Force, ex-serving and Reserve members, the Australian Public Service, and the general public.

  • Demonstrated experience in a customer service or service delivery environment.
  • Demonstrated commitment to on-the-job training and participation in activities to build and maintain customer service skills, systems knowledge and product understanding.
  • Ability to work collaboratively and actively participate in group activities.
  • Initiative to resolve customer enquiries where solutions are documented in knowledge articles, policy and procedures.

    • In turn, we will provide you with :

  • Performance-related salary progression.
  • 15.4% superannuation.
  • Standard hours of 37.5 hours per week.
  • Negotiated flexible work arrangements.
  • Ongoing training and development.
  • Annual leave of 20 days per year.
  • Personal / carers leave of 15 days per year.
  • additional day
  • of leave per calendar year in addition to regular leave.
  • Christmas stand down (a paid break during the Christmas and New Year period
  • in addition
  • to regular leave).
  • A range of Parental and Reservist leave.
  • A number of Health, Wellbeing, Diversity and Inclusion networks Defence Employee Assistance Program provided by Converge International.
    • Create a job alert for this search

    Customer Service Officer • Canberra, Australia

    Related jobs
    Aps 6 Officer

    Aps 6 Officer

    Hudson AustraliaCanberra, Australia
    The Resourcing Officer has management responsibilities requiring the setting of priorities, developing people, managing change and influencing behaviours that lead to a supportive culture that resp...Show moreLast updated: 9 days ago
    Aps 5 Treasury Officer

    Aps 5 Treasury Officer

    Department Of Veterans' AffairsCanberra, Australia
    Salary Range : $88,923 - $92,670 + Attractive Superannuation.The Department of Veterans' Affairs, Financial Operations Directorate is looking for a Treasury Officer to support the Treasury function ...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    APS 6 Project Officer

    APS 6 Project Officer

    HOBANCanberra, Australian Capital Territory, Australia
    HOBAN Recruitment is recruiting for the role of an APS 6 level Project Officer on behalf of our client, located in DEAKIN ACT. This exciting opportunity is suited to a motivated, outcomes-focused in...Show moreLast updated: 8 hours ago
    • Promoted
    • New!
    APS 5 - Course Administration Officer

    APS 5 - Course Administration Officer

    Department of Defence of AustraliaCanberra, Australian Capital Territory, Australia
    The Defence School of Space & Cyber (DSSpC) are seeking a highly motivated APS 5 Course Administration Officer to join our dynamic team. You will be accountable, under broad direction, to manage tra...Show moreLast updated: 8 hours ago
    • New!
    Aps 5 - Warehouse Officer

    Aps 5 - Warehouse Officer

    Australian GovernmentCanberra, Australia
    As a Warehouse Officer in the Cyberspace Operations Systems Program Office (COSPO), you will be part of the support system for Cyberspace Operations in the ADF. You will work collaboratively with cy...Show moreLast updated: 21 hours ago
    • Promoted
    • New!
    APS 5 - Project Support Officer

    APS 5 - Project Support Officer

    Australian Submarine AgencyCanberra, Australian Capital Territory, Australia
    Receive alerts for relevant job opportunities.Save opportunities and keep track of your applied jobs.Access free Careers Advice, resources and more!. The role involves supporting the acquisition of ...Show moreLast updated: 8 hours ago
    Aps 4 / 5 Establishment Officer

    Aps 4 / 5 Establishment Officer

    Ignite Specialist Recruitment ServicesCanberra, Australia
    Our client, a major federal government department is seeking to hire an APS4 or 5 HR Establishment Officer for a 12 month non ongoing position starting in October. In this role you will assist in th...Show moreLast updated: 6 days ago
    Aps 5 Tax Officer

    Aps 5 Tax Officer

    Australian Taxation OfficeCanberra, Australia
    Client Engagement Group, Law Design and Practice.Various locations in ACT, NSW, QLD, SA, TAS, VIC & WA.Ongoing / non-ongoing, full-time / part-time, $81,478 - $86,376 + 15. Are you flexible and client-f...Show moreLast updated: 5 days ago
    Aps Level 5 - Departmental Officer

    Aps Level 5 - Departmental Officer

    National Health Funding BodyCanberra, Australia
    Job Reference Number • •23-TAADIV-16336.Job Title • •Departmental Officer.Division • •Technology Assessment and Access Division. Branch • •Pricing and PBS Policy Branch.Section • •PBS Information Managem...Show moreLast updated: 11 days ago
    Aps 6, El1 Policy Officer

    Aps 6, El1 Policy Officer

    Hitech PersonnelCanberra, Australia
    APS 6, EL1 Policy Officer - Federal Government! • •Category • • : .Duration Not Supplied • •Description • • : .Large Federal Government Department • • : . Initial 12 month non ongoing contract with extension option...Show moreLast updated: 9 days ago
    APS 4 - Information Officer, Service Desk

    APS 4 - Information Officer, Service Desk

    National Library of AustraliaCanberra, ACT, AU
    Opportunity to work at one of Australia’s leading cultural institutions.Provide expert advice and assistance on ICT related software and hardware issues. An opportunity to manage a range of systems ...Show moreLast updated: 13 days ago
    Aps 4 Assurance Planning Officer

    Aps 4 Assurance Planning Officer

    Dfp Recruitment ServicesCanberra, Australia
    APS 4 Assurance Planning Officer.One of our largest clients is now seeking an APS 4 Assurance Planning Officer to join there fast-growing team of talented individuals offering an attractive pay in ...Show moreLast updated: 2 days ago
    APS 5 - Audit Program Officer

    APS 5 - Audit Program Officer

    Ndis Quality And Safeguards CommissionCanberra, ACT, AU
    Penrith, NSW;,Parramatta, NSW;,Canberra, ACT;,Brisbane, QLD;,Adelaide, SA;,Melbourne, VIC;,Hobart, TAS;,Darwin, NT;,Perth, WA. .Ongoing or Non-ongoingUp to 12 months.The APS5 Audit Program Officer i...Show moreLast updated: 4 days ago
    Aps 4 - Conservation Officer

    Aps 4 - Conservation Officer

    National Library Of AustraliaCanberra, Australia
    APS 4 - Conservation Officer • • : .Conserve the Library's collection for access now and future generations across the world. Work across a diverse range of preservation activities and projects on the k...Show moreLast updated: 12 days ago
    APS 6 Finance Officer

    APS 6 Finance Officer

    DavidsonCanberra CBD, Australian Capital Territory
    Dynamic and friendly team within the Australian Public Service (APS) where your finance skills will be valued and developed. Offering a fast-paced work environment with ample opportunities for profe...Show moreLast updated: 30+ days ago
    Aps 5 Administration Officer

    Aps 5 Administration Officer

    Face2Face RecruitmentCanberra, Australia
    Closing Date • • : 5 pm Wednesday 17 May.Entry requirements • • : Ability to obtain / maintain.This role will assist in meeting set-up and arrangements including schedules of events, minute taking and prepar...Show moreLast updated: 9 days ago
    APS 6 Project Officer

    APS 6 Project Officer

    Compas Pty LtdCanberra, ACT, AU
    As an experienced APS6 Project Officer, you will help deliver a significant upgrade to a national registration system, ensuring that legislative and business requirements are translated into practi...Show moreLast updated: 3 days ago
    Aps Research Policy Officer

    Aps Research Policy Officer

    Randstad AustraliaCanberra, Australia
    Our Federal Government client is seeking qualified candidates with experience in the Federal Government sector for an immediate opportunity starting in early January 2024.At the APS6 level, you wil...Show moreLast updated: 11 days ago