This job offer is not available in your country.

Head of Account Management

Triskele LabsMelbourne, VIC, Australia

8 days ago

Job description

Join to apply for the Head of Account Management role at Triskele Labs

Continue with Google Continue with Google

2 days ago Be among the first 25 applicants

Join to apply for the Head of Account Management role at Triskele Labs

About Triskele Labs

Triskele Labs is a cybersecurity services firm built on the principles of trust, delivery excellence, and deep client relationships. We work across advisory, offensive, defensive, and response services to deliver long-term security outcomes, not quick fixes or generic advice.

About Triskele Labs

Our approach is tailored, pragmatic, and outcome-focused. We value relationships, not transactions. Our Account Management function is a key driver of retention, growth, and client satisfaction. We are scaling rapidly, and with that comes the need for leadership that can build structure while enhancing the client experience.

About The Role

We are hiring a Head of Account Management to lead and grow our national AM function. This is a strategic and hands-on role that will take full ownership of how we manage, retain, and grow our client base.

You will lead a team of three Account Managers and be responsible for building all core processes and ensuring they are embedded and followed consistently. You will be accountable for team performance, client satisfaction, and revenue growth from existing clients across all Triskele Labs service lines.

You will work closely with the Sales Director, Service Delivery Leads, and the broader business to ensure that our client engagement model is structured, consistent, and always focused on value.

This is the first time this role is being formalised at this level, so it needs someone who can design and deliver. The ideal candidate is structured, commercial, client-centric, and confident in leading both people and process.

Requirements

About You

Experienced in account management leadership, ideally in professional services or cybersecurity
Comfortable managing a team while building systems and structure from scratch
Process-driven and detail-oriented with strong communication and coaching skills
Commercially savvy and able to identify growth opportunities without being pushy
Client-centric mindset with the ability to navigate and resolve complex challenges
Skilled at influencing across teams and working collaboratively with sales, delivery, and leadership
Confident using CRM tools (preferably HubSpot) to enforce process, tracking, and visibility

Key Responsibilities

Function Leadership and Strategy

Own the national account management function including client success, retention, and growth

Build and roll out scalable AM processes including account planning, renewal management, and client health tracking

Develop the account management strategy in alignment with broader sales and delivery goals

Act as the voice of the customer internally to ensure client needs are represented in service delivery, development, and go to market

Team Management and Development

Manage and coach three Account Managers to ensure consistent performance and professional development

Set clear KPIs for each AM and conduct regular performance reviews and coaching

Develop onboarding and training programs for new team members

Foster a culture of ownership, client care, and structured account management

Process Design and Execution

Design and implement all AM workflows, including client check-ins, renewal tracking, cross-sell discovery, and satisfaction follow-ups

Ensure processes are followed consistently across the team using HubSpot and other tools

Maintain clear documentation and reporting to track pipeline, client health, and expansion opportunities

Align AM processes with service delivery handovers and customer success functions

Client Engagement and Retention

Maintain oversight of top-tier accounts and provide executive engagement where needed

Identify risk accounts early and support AMs in mitigation and retention

Work closely with Delivery to ensure proactive issue management and strong communication loops

Lead by example in building trusted relationships and demonstrating value to clients

Collaboration and Growth Enablement

Partner with the Sales Director and wider team to identify cross-sell and upsell opportunities

Collaborate with Marketing to ensure AMs have the right messaging and materials for outreach and engagement

Provide insight into client feedback, trends, and demand to inform go to market and service development

Champion account growth through insight-led, service-aligned conversations

Benefits

Why Join Triskele Labs

Lead and shape a critical function with direct impact on client experience and revenue

Build a high-performing, consistent, and scalable AM team

Work in a business that values service quality, long-term partnerships, and doing what’s right

Collaborate with experts across cybersecurity, delivery, sales, and marketing

Help take an already strong client base and turn it into a structured, strategic advantage for the business

If you’ve made it this far, there’s a good chance you’re who we’re looking for!

At Triskele Labs, we value initiative and attention to detail—so please include a cover letter addressed to Frank Papalia, Sales Director with your application. Applications we receive without a cover letter will not be considered.

Seniority level

Director

Employment type

Full-time

Job function

Business Development and Sales

Industries

Computer and Network Security

Referrals increase your chances of interviewing at Triskele Labs by 2x

Continue with Google Continue with Google

Melbourne, Victoria, Australia 3 weeks ago

South Yarra, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 4 weeks ago

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Truganina, Victoria, Australia 4 hours ago

Melbourne, Victoria, Australia 1 week ago

South Yarra, Victoria, Australia 1 day ago

Melbourne, Victoria, Australia 1 week ago

Head of Service Sales-Sub Region Pacific- Compression Products

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Cremorne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Hawthorn, Victoria, Australia 3 weeks ago

Area Director - Multiple city coverage (based in Melbourne)

Melbourne, Victoria, Australia 4 weeks ago

Melbourne, Victoria, Australia 1 week ago

Brunswick, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search

Head Of Account Management • Melbourne, VIC, Australia

Related jobs

Promoted

Head Of Facilities Management

V / LineMelbourne, Australia

Head of Facilities Management • •.Newly created, highly impactful leadership position.Work in a collaborative team which prides itself of flexibility. Permanent position with free Myki provided.V / Line...Show moreLast updated: 3 days ago

Promoted

Head Of Technology Investment Management

Robert HalfMelbourne, Australia

Technology Operations, Leadership, IT Governance, Project Management, Infrastructure, Strategic Planning, Hands-on, Delivery. A global equity specialist operating for the last 20 years has found the...Show moreLast updated: 7 days ago

Promoted

Head Of Enterprise Project Management

City Of MelbourneMelbourne, Australia

Managing a diverse and complex portfolio of projects.Deliver programs that contribute to the city's long-term vision.Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Wo...Show moreLast updated: 6 days ago

Promoted

Head Of Portfolio Management - Mercer Super

MercerMelbourne, Australia

Head of Portfolio Management - Mercer SuperJoin to apply for the Head of Portfolio Management - Mercer Super role at MercerHead of Portfolio Management - Mercer Super1 week ago Be among the first 2...Show moreLast updated: 23 days ago

Promoted

Head Of Project Management

SiemensMelbourne, Australia

Siemens is a global leader in intelligent infrastructure solutions.Within our Electrification & Automation business, our Customer Services team supports the full lifecycle of critical customer asse...Show moreLast updated: 5 days ago

Promoted

Head Of Capital Management

Villa Maria Catholic HomesMelbourne, Australia

East Melbourne, VIC, Australia, 3002.Add to favourites Favourite View favourites.Key strategic position reporting to the CFO • • : . Full time, permanent role with hybrid work • •arrangements • • : .Enjoy a ...Show moreLast updated: 3 days ago

Promoted

Head Of Project Management Practices

IllionMelbourne, Australia

How you'll make a difference • •.As a senior leader within the Project Delivery & Operations business unit, the Head of Project Management Practices is responsible for establishing and leading a cent...Show moreLast updated: 6 days ago

Promoted

Head Of Field Inventory Management Moai

EricssonMelbourne, Australia

Join Ericsson as a Line Manager Supply, where you will play a pivotal role in shaping and executing our supply strategy, ensuring customer value and satisfaction through an efficient supply chain.Y...Show moreLast updated: 3 days ago

Promoted

Head Of Service Management

IselectMelbourne, Australia

About Us : We are proudly owned by Auto & General Insurance Company.The A&G group is made up of trusted and well-known brands such as iSelect, Compare the Market and Budget Direct.In late 2024, iSel...Show moreLast updated: 30+ days ago

Promoted

Head Of Strategic Program Management

Asahi BeveragesMelbourne, Australia

At Asahi Beverages, we don't just build strategies; we bring them to life across the enterprise.As • •Head of Strategic Program Management • •, you will sit at the heart of our Strategy team, responsi...Show moreLast updated: 3 days ago

Promoted

Head Of Property Management

ClearcompanyMelbourne, Australia

Melbourne-based commercial real estate group renowned for its longstanding presence and expertise in inner-city markets.With a legacy spanning over a century, this firm has built a reputation for d...Show moreLast updated: 21 days ago

Promoted

Head of Property Management

atMelbourne, Victoria, Australia

Promoted

Head of Property Management

ClearCompanyMelbourne, Victoria, Australia

Promoted

Head Of Property Management

casa recruitmentMelbourne, Australia

Promoted
New!

Executive Assistant Head Of Property Management

Innovative Talent Recruitment Pty LtdMelbourne, Australia

Monday to Friday Only - No Weekends!.Leading Boutique Agency in Melbourne's North-East.Work with a Knowledgable and Reputable Head of Department. EXECUTIVE ASSISTANT HEAD OF PROPERTY MANAGEMENT | NO...Show moreLast updated: 3 hours ago

Promoted

Head Of Property Management

AtMelbourne, Australia

Promoted

Head Of Plan Management

Mcmillan ShakespeareMelbourne, Australia

Since signing up our first customer in October 2016 Plan and Support Services (PSS) (part of the McMillan Shakespeare Group) has rapidly grown to become Australia's leading expert in NDIS Plan Mana...Show moreLast updated: 1 day ago

Promoted

Head of Service Management

iSelectMelbourne, VIC, Australia

We are proudly owned by Auto & General Insurance Company.The A&G group is made up of trusted and well-known brands such as iSelect, Compare the Market and Budget Direct. In late 2024, iSelect and Co...Show moreLast updated: 8 days ago