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Team Manager, Customer Relations Team
Ensure RecruitmentSydney, Australia7 days ago
Job descriptionFor you Attractive salary Multiple employee benefits, e.g. wellbeing allowance and study support Discounted insurance Flexible working - WFH / flexible hours / Hybrid Key responsibilities Oversee and manage customer complaints and disputes within SLAs Lead and manage a team of Complaints Specialists Provide monthly reporting on all disputes Engage and manage relationships with internal and external stakeholders (e.g. AFCA) regarding complaints and disputes Key requirements Strong experience in complaints and dispute handling Experience in life insurance and / or financial services Demonstrated analytical skills Excellent written and verbal communication Leadership and management experience
Attractive salary
- Full time
- Flexible working - WFH / flexible hours / Hybrid
Responsible for overseeing and managing complaints and disputes, and leading a team of Complaints Specialists for a life insurer.
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Team Manager • Sydney, Australia
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