Service Desk Officer, Parliamentary Service

Are you passionate about providing outstanding technical support? Do you excel in a fast-paced, customer-focused environment? We have an exciting opportunity for you! Step into a pivotal role as a Service Desk Officer where you'll be the essential first point of contact for Members of Parliament and Queensland Parliamentary Service employees seeking ICT issue resolution.

About us :

The Parliamentary Service is established to provide a range of procedural, administrative and support services to Members of Parliament and Parliamentary Service employees. The IT Service Area is located within the Information Services Division and consists of three teams : Portfolio, Policy and Architecture Team, Program and Solutions Development and Delivery Team and IT Operations Team. You will be part of the IT Operations Team, which provides IT support to the Parliamentary Service.

About the role :

• Customer-Centric : You'll be at the heart of our IT operations, ensuring our customers have a positive experience.
• Team Collaboration : Work closely with a supportive and innovative team to deliver exceptional IT services.
• Continuous Improvement : Contribute to the development and enhancement of IT processes and standards.
• Make a Difference : Contribute to the smooth functioning of the Queensland Parliament and supporting the democratic process.

In this role you will :

Your qualifications and skills :

NOTE - In this position you will be placed in an On-Call rotational basis for Sitting Weeks (up to 15 weeks per year) to provide after-hours IT support if required. An On Call Allowance and applicable overtime is paid accordingly.

If you're ready to take your IT career to the next level, apply now and be part of a team that values innovation, collaboration, and customer satisfaction.