Customer Support Specialist - Sunshine Coast

A leader in the Australian Insurance Builder field, our client works for major insurers across the country, specialising in the delivery of quality repairs on small-to-medium value claims. Passionate about their people, they work with talented professionals who can ensure customer satisfaction.

• The Role
• Maintain a positive, empathetic and professional attitude towards customers in every interaction.
• Answer incoming calls, listening attentively to fully understand the caller's enquiry.
• Monitor the shared inboxes (administration and accounts), ensuring all enquiries are actioned in a timely and efficient manner.
• Accurately create new jobs as they are received, reviewing the details of the claim
• Issue trade requests to the most relevant trade when they are required.
• Review new job requests from all Insurance Companies to identify those that may be eligible for a virtual assessment.
• Monitor the trade portal ensuring all required documentation has been provided by active trade contractors and the documentation is current.
• Insurance customer support experience highly preferable
• High level organisational skills
• Passionate about customer service
• Strong relationship management
• Understanding of building concepts and codes
• Excellent communication skills, written and spoken.