EOI : ESM Cross Functional Manager

Job Description :

DXC Technology (DXC : NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit dxc.technology

We are looking for a Cross Functional Manager to join the team! ESM (Enhanced Service Management) Cross Functional Management is working across multiple key processes defined under the ITIL framework. In an ESM augmentation of ITIL.

• Its goal is to provide management and oversight to across the full ITIL stack, to drive operational effectiveness, efficiency and governance of the ITIL processes to ensure business continuity.
• The successful candidate will be managing the delivery of ESM services across multiple vendors and resolution groups, on a daily basis.
• The candidate will work closely with the ITIL based ESM team, ESM Leader, Service Delivery Managers, Assigned Service Providers (internal and external) and Client representatives.
• They will possess comprehensive knowledge of the delivery organization and will be able to navigate quickly through the various Providers, support organizations and ITIL practitioners to ensure the delivery of best practice ITIL outcomes.

Roles :

Responsibilities :

Qualifications / Experience & Skills Requirements

If you are a self-starter with a strong customer focus and with a results-oriented approach, complimented by your strong verbal and written communication skills, we would like to hear from you.

Trust, Transform & Thrive with a company whose mission is to lead our clients on their digital transformation journey. DXC Technology is recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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