Operations Manager

My Guardian is dedicated to deliver the most compassionate and loving home care services.

An exciting new role has become available within our My Guardian family in the position of Operations Manager. This is a permanent full-time opportunity based in our Head Office located in Revesby.

Operating in a fast paced and dynamic environment, you will be responsible for managing the smooth daily operations of the business and in particular, the services department.

• Key responsibilities include but not limited to
• Manage and lead the day to day operations of service delivery
• Ensure a high level of quality is continuously delivered and maintained
• Manage and oversee client rosters to ensure quality of care and services are achieved
• Provide leadership, support and mentoring to the team to ensure a high standard of quality
• Take initiative and ensure continuous improvement for the business
• Ensure excellence in client service delivery
• Implement, maintain and drive company processes, procedures and best practices
• Manage client service feedback and ensure feedback process is addressed
• Identify service gaps and areas for improvement
• About you
• Minimum 3 - 5 years experience in a Senior Leadership / Management role
• Strong leadership skills with experience in building, managing, and training people at all levels
• High level interpersonal and communication skills to engage with a broad range of internal and external stakeholders
• Strong attention to detail with excellent time management and organisational skills
• Strong team player and relationship building skills
• Excellent interpersonal skills
• Ability to work in a fast-paced environment and meet tight deadlines

We are looking for motivated, driven and highly organised individual that has demonstrated experience in a senior leadership role. If this sounds like the perfect opportunity for you, we would love to hear from you.