Family Violence Case Manager

SACS Level 4 or 5, depending on your experience.

Part-time Permanent (60.8 hours a fortnight)Generous Not for Profit Salary Packaging A$15,900 tax freeABOUT US Gateway Health is a community health service providing health and welfare services to individuals, families and communities across North East Victoria and parts of southern New South Wales. We are a not-for-profit Company limited by guarantee and a registered Community Health Service under the Health Services Act 1988 (Vic).

The organisation employs over 380 staff providing a range of primary health and community services across the Ovens Murray region in North East Victoria and parts of Southern New South Wales. Gateway Health serves all people, and is committed to improving individual and population health outcomes. We do this by providing health care and support to individuals and communities in times of need, and by actively working with our partners to address the social and environmental determinants of health.

ABOUT THE ROLE Domestic and Family Violence services at Gateway Health aim to keep victim survivors, vulnerable children, and families safe, whilst supporting them to recover and thrive. Concurrently, Domestic and Family Violence services collaborate with the service system to ensure that perpetrators are in view, held accountable, and supported to change their behaviours. Clinicians apply intersectional feminist principles in providing support and other interventions that are client-centred, strengths-based, high quality. Services are delivered in ways that contribute to broader efforts in prevention, early intervention, crisis response, and recovery.

We are seeking a values-driven and proactive Case Manager to work with families in crisis to develop and implement client led case plans that promote the best interests of each family member, ensure their safety and appropriate development. We operate on a 'no wrong door' approach, offering case management that primarily focuses on addressing immediate safety and recovery needs.

You will successfully

Ensure effective relationships are established with clients that encourage self-determination and participationCase management support is provided to clients in accordance with trauma informed, systems, development frameworks, models, and standards of practice with a Domestic and Family Violence services lens.Complete comprehensive risk assessments and safety planning using MARAM frameworkOngoing assessment is made of the client's issues, needs and circumstances from initial intake to exitIndividual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clientsCase plans are implemented with active client participationClients are assisted to access support services and establish community supports, and where needed are assisted through advocacy with service providersProgress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals.Undertake Family Safety Contact as required.ABOUT YOU You are an experienced Family Violence professional who understands the importance of timely and effective service provision in the Domestic and Family Violence services context. You are recognised for your compassionate nature, approachability and well-developed communication skills. Your experience and qualifications for the role should include :

Degree qualification in social work, welfare, community development or related fieldORdemonstrated high level of sector knowledge and skills attained through previous appointments, service and study / development, meeting the mandatory minimum qualifications of Recommendation 209Relevant experience in a social service environmentPrevious experience working with individuals and families experiencing trauma, ideally in a similar Domestic and Family Violence services.Demonstrated understanding of family violence, trauma, crisis response, and social justiceHighly Desirable :

Experience working with Aboriginal and Torres Strait Islander and / or CALD community.Lived experience of the sectorREMUNERATION Community Health Centre (Stand Alone Services) Social and Community Service Employees Multi Enterprise Agreement 2022

Classification Level 4 or 5 dependent on experience

GATEWAY HEALTH CULTURE Gateway Health promotes a learning culture that encourages innovation and initiative and recognises our staff as our greatest asset. Gateway Health is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve within our community.

GATEWAY HEALTH BENEFITS Work within a supportive team environmentLaptop, mobile phone with remote access on and offsiteGenerous Not for Profit Salary Packaging A$15,900 tax freeFlexible work arrangements available.Paid parental leave.Professional development + ongoing training and support providedFree car parkingFitness Passport - a discounted workplace health and fitness program for you and your familyAccess to regular external supervision debriefing with Employee Assistance Program (EAP) support available as needed, together with Group Supervision and Wellness activities.Access to our free confidential counselling service through EAP for staff and their familyCorporate health insurance cover to keep you healthyAccess to annual vaccination programDiscounted Health InsuranceA suite of employee reward and recognition programsStrong clinical supervision frameworkFor a confidential chat about the position please call Rachael Pitman, Team Leader Domestic and Family Violence program on 0492 142 906

Don't meet every single requirement? At Gateway Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every selection criteria and / or qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.

APPLICATIONS CLOSE 22ndJUNE 2025 Gateway Health is an Equal Opportunity Employer and is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve including Aboriginal and Torres Strait Islander peoples; people with disability, lesbian, gay, bisexual, transgender and gender diverse people, intersex people, people experiencing health inequalities, and culturally and linguistically diverse people.

Please Note - should you be successful, you are required to undergo a : Criminal History CheckVictorian Working With Children CheckEvidence of VaccinationsProof of your eligibility to work in Australia(provide either - birth certificate, passport. VISA, etc)If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process.

All personal information will be kept confidential in compliance with relevant privacy legislation.

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Gateway Health provides community health and wellbeing services to individuals, families and communities across North East Victoria and parts of Southern New South Wales.

Gateway Health is a not-for-profit company limited by guarantee and a registered Community Health Service under the Health Services Act 1988 (Vic).

We deliver services from our facilities in Wodonga, Wangaratta, Benalla and Myrtleford, and through outreach to rural communities across the region. We are focused on the provision of services to people at the highest risk of poor health outcomes.

Gateway Health provides community health and wellbeing services to individuals, families and communities across North East Victoria and parts of Southern New South Wales.

Gateway Health is a not-for-profit company limited by guarantee and a registered Community Health Service under the Health Services Act 1988 (Vic).

We deliver services from our facilities in Wodonga, Wangaratta, Benalla and Myrtleford, and through outreach to rural communities across the region. We are focused on the provision of services to people at the highest risk of poor health outcomes.

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