Client Services Officer

Attorney-General's Department Job reference : 680226

Location : 5000 - ADELAIDE

Job status : Long Term Contract

Eligibility : Open to Everyone

Classification : ASO2

Salary Range : $58,709 - $63,154 +superannuation

Duration : up to 2 years

Vacancy Type : Full Time

Number of Positions Available : Multiple

Closing Date : 11 : 30pm, Thursday 3 rd July 2025

About theOpportunity Consumer & Business Services (CBS) is looking for multiplecommitted, positive, and personable Client Service Officers to joinour Registrations team within Births, Deaths and Marriages. Eachcustomer interaction will be an opportunity for you to apply yourproblem-solving skills and excellent customer service ability toresolve at times sensitive enquiries. This role involves working ina team environment that is fast-paced and requires daily rosteredphone shifts. Every day you will be supporting members of thepublic seeking to register or obtain information on births, deaths,marriages, changing of name, changing of gender or justice of thepeace.

CBS is seeking to establish a pool of experienced,high-performing, and motivated individuals through this process.Over the next 12 months we are anticipating multiple full-time andpart-time opportunities across our front-line customer servicebranches, but we also have immediate vacancies we are seeking tofill now. The duration of these opportunities can be up to a yearbut can also be shorter. Roles available now are currently withinour Births, Deaths and Marriages team, but this process could beused to fill opportunities in other areas of the agency should theyarise.

We want to hear from you if you are :

Effective in providing high-quality customer support in aconsiderate and timely manner via telephone, face to face,emails and other forms of communicationCompetent in handling complaints in a consideratemannerAble to use initiative and judgment to ensure customersreceive appropriate advice and solutionsAble to make thorough assessments on the merits ofapplications and make informed recommendationsAble to efficiently handle workloads with competing demandsand prioritiesPersonable and able to work successfully in a team ofClient Services OfficersComfortable undertaking rostered phone shifts of up to 4hoursWhat we can offer :

A great opportunity to start your government career.Competitive salary with a favourable superannuationfund.Flexible working arrangements, including flexitime.Convenient office location close to public transport and astreet away from Rundle Mall.Note : As part of your application, you will be requested tocomplete 3 shortlisting questions designed to assess your initialsuitability for the role and replaces the need for a cover letter.We strongly recommend you provide a detailed example from yourexperience which best demonstrates your abilities against thequestion asked. Your example should be more than one sentence anddetail the situation you were in, the task you had to undertake,what action you took and what result you achieved.

About theBusiness The Attorney-General's Department (AGD) provides a rangeof legal, regulatory and other services for the government andpeople of South Australia. Employing around 1700 staff, AGDpromotes justice by protecting people's rights, holdingpeople to account according to the law, improving safety andcontributing to an efficient and fair justice system.

Consumer and Business Services (CBS) is a division of theAttorney-General's Department and is responsible forprotecting consumers, supporting and regulating businesses andrecording significant life events for South Australians. CBS iscustomer focused and flexible in its activities, providingaccessible information and services.

CBS' strategic goals are to :

Deliver effective regulation – by ensuring fairmarkets, safe products and empowered consumers.Look after each other – fostering an engaging,positive and healthy work environment.Look after our customers – ensuring an informative,consistent and responsive service.Find better ways of working – through improvedservices and information.The Birth, Death and Marriages Branch provide an essentialservice to South Australian's seeking to register or obtaininformation on these significant life events. The RegistrationBranch provides an essential service to South Australian'sseeking to register or obtain information on the significant lifeevents of births, deaths and marriages.

For more information about the Attorney-General'sDepartment and also Consumer and Business Services, please visithttps : / / / and

Special Conditions for Employment Employment is dependent upon a National Police Certificateclearance that the AGD finds satisfactory. Successful applicantswill be provided further information if an interview is requested.Forms are not to be lodged directly with SA Police (SAPOL) underany circumstances and any fees incurred by applicants in doing sowill not be recoverable from the AGD.

Employment-related Screening Check required.

AdditionalNotes You will be prompted to attach your Curriculum Vitae (CV) afteryou have answered the questions via the link below. For moreinformation please download the Job Application Pack and Job andPerson Specifications.

For further information about this exciting opportunity that isnot covered by this website please contact Tracy Berry, DeputyRegistrar, CBS on or

Click Apply and followthe prompts to submit your application. The Attorney-General'sDepartment values workplace diversity and is committed to providinga supportive, inclusive and respectful work environment.

Aboriginal and Torres StraitIslander People and people with disability are strongly encouragedto apply.

The South Australian public sectorsupports flexible ways of working including part-time workingarrangements wherever reasonably possible. The sector is diverseand desires to increase in diversity and to create opportunitiesfor more South Australians.

We are committed to makingreasonable adjustments to provide a positive, barrier-freerecruitment process and supportive workplace. If you have anysupport or access requirements, we encourage you to advise us atthe time of application via the contact above or our websitehttps : / / / .

Applications close : 03 / 07 / 202511 : 30 PM

Attachments :

• ASO2 Client Services Officer_JPS_2023_FINAL (2).pdf
• Job Application Pack.pdf

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

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