Service Centre Manager / Service Support Manager

Salary : $114,128 - $126,462

• Location : ACT - Various,NSW - Various,NT - Various,QLD - Various,SA - Various,TAS - Various,VIC - Various,WA - Various
• Job Number
• EXT-EL-2024-1645
• Classification
• Executive Level 1
• Salary Range
• 114,128 - $126,462 +15.4% Superannuation
• Job Type
• Ongoing,Non-ongoing
• Employment Type
• Full-time
• Group / Division / Branch / Section
• Customer Service Delivery / Various
• Location / s
• ACT - Various,NSW - Various,NT - Various,QLD - Various,SA - Various,TAS - Various,VIC - Various,WA - Various

This is a significant leadership role, supporting service delivery staff to :

Encourage, support and educate customers to self-manage their own affairs.

Work in close partnership with stakeholders to support the delivery of quality program and services.

Use the agency's community reach and access to deliver integrated and connected services that meet customer needs.

Maximise customer and government outcomes.

Make a difference by providing consistent, tailored and connected information to customers.

Our agency provides a culturally safe and supportive environment for Aboriginal and / or Torres Strait Islander peoples to work and thrive. We have one of the largest representations of Aboriginal and / or Torres Strait Islander staff in the Australian Public Service, with strong representation from entry level Indigenous Apprenticeship roles through to our Senior Executives. The agency provides a range of cultural supports, programs and development opportunities for Aboriginal and / or Torres Strait Islander staff and leaders.

Some positions may require the following :

Some roles may involve regular travel and / or management of geographically dispersed teams.

Roles may involve managing teams in a combination of face to face, virtual and / or scheduled, processing and / or telephony environments.