Service Desk Analyst

The role will be responsible for, but not limited to :

incidents and service requests within an ITIL framework. Record accurate, timely

and meaningful data in relation to client follow-ups, requests and

communication.

• Undertake and administer support for staff in the AEC's National Office; Canberra

City ACT and other AEC locations as required across the country by providing

consistent, professional and timely support and guidance to staff on the program and

IT areas.

problems. Install and configure software and hardware, and repair and replace

peripheral equipment.

procedures are followed at all times to ensure consistency and compliance of

service.

operating processes and procedures.

issues, including the escalation of more complex issues to management and

technical teams as required.

required. Assist with the planning and delivery of additional support activities

aimed at enhancing the capability of the AEC and service delivery improvement.

evidence-based conclusions and assist in the management, preparation and

coordination of policy or procedure formulation and / or project management.

with stakeholders on policy, project or operational issues and responding to

stakeholder needs and expectations. Represent the agency at meetings,

conferences and seminars.

responsibilities.

knowledge, governed by legislation, regulations, best practice principles or

relevant operating instructions and procedures.

with the election readiness framework, according to individual accountabilities and

responsibilities.

time to time.

Contract length : 12 months

Schedule :

Work Location : In person