Service Desk Analyst

Ignite are seeking several technology orientated people to join one of our well known Federal Government clients as a Service Desk Analyst.

• Role and Responsibilities can include
• Assisting with Incident management and request fulfilment
• Queue management via the department's service management tool
• Win 10 and O365 System Administration
• Basic user training
• Application Support including Office 2016
• Determine software and hardware requirements to provide solutions to problems. Install and configure software and hardware, and repair and replace peripheral equipment.
• Ensure all service support knowledgebase and artefacts, and policies and procedures are followed at all times to ensure consistency and compliance of service.
• Responsibility for compiling and troubleshooting issues before progressing to Tier 2 / 3 teams
• Strong customer service or people skills
• Ability to work and contribute in a diverse cultural workplace, and build strong relations amongst peers

You must be an

• Australian Citizen
• with the ability to obtain a security clearance if necessary to be considered for this role due to federal government security regulations.
• Working from home / flex
• arrangements are considered on a case-to-case basis.

For more information or a confidential discussion please click

• APPLY NOW
• or reach out at

Holt Fowler | 02 6113 7542 | ID 368277