Tech Assist

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

• What role will you play?As the Tech Assist member, you will provide support at a walk-up and remote based IT support function for technology-based queries and provide local hardware support for our various businesses in Queensland. The walk-up Service Desk is an information point used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of IT products.As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology.
• What you offer- Technical knowledge on Microsoft 365, including but not limited to :
• Office, 0365
• Windows 10 Pro
• Active Directory
• Microsoft Server Platforms including SCCM
• Apple IOS / Mac and Android
• Proven experience specifically in providing desktop support to end users utilising a computerised service management ticketing system.
• Superior customer service skills and solid interpersonal, written, and oral communication skills
• Diligence to adhere to security and regulatory and compliance processes.
• We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
• About Technology-
• Benefits- Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include :
• Hybrid and flexible working arrangements
• One wellbeing leave day per year and up to five additional days leave based on length of service
• Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
• Paid volunteer leave and donation matching
• Range of benefits to support your physical, psychological and financial wellbeing
• Access to a wide range of learning and development opportunities
• Our commitment to diversity, equity and inclusion-
• If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.