The role is responsible for undertaking work that is moderately complex to complex in nature, under limited direction, utilising expertise in the area of IT systems and infrastructure, and operational support across a geographically dispersed network.
Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.
Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.
Demonstrated personal integrity whilst achieving results within legislative and policy parameters.
Service Desk Analyst • Canberra, Australia