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Claims Officer
Yarra Valley WaterMelbourne, Australia11 days ago
Job descriptionYour key responsibilities Assessment, investigation, and settlement of claims for uninsured and insured damage from customers, which are managed in-house and by Yarra Valley Water Loss Adjusters and / or Lawyers. Support resolution of complex claims in conjunction with the Senior Claims Manager and Lawyers, to ensure effective management of risk and liability. As directed by Yarra Valley Water's Risk Manager and in line with Freedom of Information OI legislation; undertake thorough, compliant, and complete review and processing of Freedom of Information (FOI) requests. What we're looking for Well-developed customer service and communication skills, able to build empathy with customers to understand their concerns and to identify pathways for resolution. Comfortable working with ambiguity and navigating customer conflict. Ability to think strategically and analytically within a fast-paced environment Strong background in claims assessment and resolution. HERE 98,045 - $104,372 plus 12% superannuation Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE. 650 home office set up allowance for eligible employees Free and secure on-site parking with on-site café at our Mitcham office 14 weeks paid leave parental leave 15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause Request to swap certain public holidays for another day of paid leave HERE Closing date Thursday, 3rd October 2024 This position is available for Yarra Valley Water employees and external applicants.
As our Claims Officer, you'll join an organisation that is driving positive change for the communities we serve.
- Permanent, full time opportunity
- True hybrid working - work from home and our Mitcham office
- 98,045 - $104,372 plus 12% superannuation
This role reports to Julian Hill, within the Service Response division. The role is responsible for end to end management of customer claims and recoveries relating to faults and damages to water and sewer infrastructure.
About us
We're on a mission to create a brighter future, where you can be a change maker at the actual source. We're one of Australia's largest water utilities with over 30% of Victoria's population relying on us for their essential water and sanitation services.
Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you'll be inspired and challenged to grow alongside us.
We're committed to reconciliation and supporting the self-determined role for Traditional Owners / Custodians in water and land management.
To view the full position description, click
Why Yarra Valley Water?
We celebrate and encourage new thinking at every level. Creating opportunities for you to grow - both professionally, and personally. When you flourish, we all do.
To read more about our benefits and culture, read our employee handbook
Did you know?
How to apply
Applications should include a supporting Cover Letter and Resume.
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Officer • Melbourne, Australia
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