Medical Receptionist

Our client is a leading healthcare provider based NOR whom are an allied health practice dedicated to providing high quality, multi-disciplinary therapies in a professional and friendly environment. Their dedicated team is committed to making a positive impact on the lives of their patients and their families, offering personalized treatment plans and fostering a compassionate environment.

• Job Overview

We are currently seeking a reliable and experienced Medical Receptionist / Secretary to join this fantastic team on a part-time basis. As one of the lovely faces of the clinic, you will be responsible for manning the reception area, greeting clients, and providing exceptional customer service. In addition, you will handle various administrative tasks, including appointment scheduling, phone call management, payment processing, and assisting with general office duties. Your attention to detail, strong organizational skills, and ability to work effectively in a fast-paced environment will contribute to the smooth operation of the clinic.

• Responsibilities
• Greet and welcome clients, ensuring a warm and friendly environment.
• Schedule appointments using the Cliniko software and manage the therapists' schedules when required.
• Handle incoming and outgoing phone calls, providing professional and courteous assistance.
• Process payments using EFTPOS, Medicare Easy Claim, and Healthpoint (HICAPPS) systems.
• Maintain accurate records and manage Excel spreadsheets.
• Assist therapists with their schedules in the absence of the Client Liaison Manager.
• Support internal audits and NDIS Audit preparation as directed.
• Provide administrative support, including completing some personal assistant (PA) tasks for the manager.
• Collaborate with the administrative team to ensure smooth clinic operations.
• Adhere to all privacy regulations and maintain strict confidentiality.
• Requirements
• 3+ years in a receptionist or administrative role, preferably within a healthcare setting.
• Excellent customer service skills with a friendly and professional demeanour.
• Proficiency in using the Microsoft Suite
• Familiarity with Cliniko software or similar practice management systems well regarded.
• Strong organizational and multitasking abilities, with attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Knowledge of payment processing systems, including EFTPOS and Medicare Easy Claim.
• Experience in assisting with internal audits and NDIS Audit preparation is desirable.
• Possession (or ability to get) of a valid Working With Children Check (WWC) is required.
• Working Hours

This position is permanent part-time, working 4 days a week for 8 hours per day (32 hours per week). The working days are Monday, Tuesday, Thursday, and Friday.

• How to Apply

Kasia Mieczkowski

Managing Director

Eye For Recruitment Pty Ltd