Veterinary Emergency And Critical Care Practice

People-Focused Practice Manager for 24-Hour Emergency and Critical Care Veterinary Hospital

Western Australian Veterinary Emergency and Specialty (WAVES) is a veterinary referral hospital dedicated to providing exceptional emergency and specialist veterinary care for family pets. We treat our patients with the same level of compassion and expertise that we would extend to our own loved ones.

WAVES is home to a number of specialty referral services including Emergency and Critical Care, Surgery, Internal Medicine, Dermatology, Anaesthesia and Diagnostic Imaging.

Our team consists of friendly, dedicated, empathetic, compassionate and highly knowledgeable veterinarians, nurses, and support staff who work together in a supportive partnership with the pet's general practitioner to deliver the highest standard of care possible for the pets in Perth.

Are you a compassionate leader with exceptional people skills? We are seeking a highly motivated Practice Manager who shares our passion for animal care and excels at building strong relationships with both our team and clients. In this role, you will oversee the operations of our 24-hour Emergency and Critical Care Department, ensuring outstanding patient care and client satisfaction.

• Responsibilities
• Foster a positive and supportive work environment, leading a diverse team of veterinarians, veterinary nurses, and support staff.
• Cultivate strong relationships with team members, encouraging collaboration, professional growth, and a shared dedication to delivering exceptional care.
• Develop and implement wellness strategies and engagement initiatives to promote happiness, empathy and resilience in the workplace
• Collaborate with individuals and the team to achieve outcomes that enhance the well-being of our staff and contribute to a positive work culture
• Create and implement policies and procedures that prioritise patient well-being and enhance client experiences.
• Thoughtfully manage the department's budget, balancing revenue generation and cost control to ensure long-term success.
• Collaborate with the management team to envision and execute strategic plans for the hospital's growth and advancement.
• Provide exceptional customer service by empathetically addressing client inquiries, concerns, and feedback, creating a welcoming and caring atmosphere.
• Foster partnerships with referring veterinarians and other stakeholders, nurturing a strong network within the veterinary community.

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Work Location : In person