Account Executive (APAC)

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1-to-1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.

About the Team

The Account Executive / Account Management orgs at Gorgias help fuel the growth of Brands around the globe by offering the only conversational AI purpose built for eCommerce to drive sales and resolve support inquires. As the #1 CX and automation platform for eCommerce locally Gorgias works with hundreds of partners and nearly 2000 APAC merchants to support their CX needs. As part of our growth goals this role will focus on converting prospects into long-term customers. Youll join a high-performing team (ranked in the top 10% of sales orgs by RepVue) and contribute directly to our growth in Australia and broader APAC markets.

What Youll Do

Manage the full sales cycle from inbound discovery to demo to close

Manage select cross-sell and expansion opportunities (roughly 20% of role) with existing Gorgias customers

Sell Gorgias core product offerings to e-commerce brands across APAC

Own a quota and optimize your process to exceed it

Partner with Marketing and Partnerships teams to qualify and convert inbound leads

Collaborate cross-functionally to ensure a smooth customer transition post-sale

Who You Are

A proven sales performer with 23 years of closing experience ideally in SaaS

Comfortable running discovery live demos and navigating multi-stakeholder deals with new and existing customers.

Consistently exceed quota targets; a true winner mindset

Coachable curious and humble with a strong desire to grow

Entrepreneurial and self-directed you thrive in fast-paced and evolving environments

Excellent communicator and persuasive storyteller with strong listening skills

Able to simplify complex solutions into clear business value

Nice to Have

Experience selling to or working within the e-commerce space

Experience at a tech startup or scale-up

Background as an e-commerce founder or working directly with DTC brands

Perks and Benefits

5 weeks PTO

Paid sick leave

Paid parental leave (16 weeks)

Latest MacBook Pro

Paid lunch (included in your base salary) - 5000 $AUD

Superannuation paid even when on leave

1000 (AUD) work from home stipend

Get up to $2800 (AUD) of learning material per year (includes books courses training sessions that are easily identified and linked with your job scope. This also covers individual coaching!) $700 (AUD) Wellness stipend that is included in this number.

Company and Team Retreats (2 trips per year)!

Diversity & Inclusion at Gorgias

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.

If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!

Required Experience :

Key Skills

Business Development,Customer Service,Revenue Growth,ABC Analysis,Account Management,Communication,CRM,Excel,Salesforce,PMP,Customer Relationships,Business Relationships,Sales Goals,Sales Process,CPA

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 74000 - 82000