State Manager

Chartwell's philosophy centres on providing tailored, boutique and unique hospitality solutions to the education market. We are passionate about challenging the traditions of these environments by delivering innovative and quality hospitality solutions that reflect the high-street expectations and idiosyncrasies of our market._

As the

• State Manager - Chartwells
• you will be responsible for leading a geographically diverse team to grow the Chartwells Operations business successfully. As someone with passion for service, your emphasis will be on creating amazing customer experiences within a business on a relentless pursuit of the highest quality standards. Whilst understanding the nuances of this managerial position is critical to the success of the business; it's brilliant leadership that is well and truly at the epicentre of this role. The ability to coach teams, deliver amazing service and create an environment in which customers are able to experience the entirety of the Chartwells experience is conducive to success in this position.
• The Role
• Providing leadership to the onsite teams across residential, retail and function services
• Leading and driving new site mobilisations
• Building and leveraging effective stakeholder relationships to achieve mutual business objectives
• Fostering a high-performance culture through continuous improvement and innovation
• Driving operational efficiency that maximises financial results through conversion of business strategy in conjunction with our client needs
• Effectively oversee multiple operations to ensure that they're performing to the highest standard around quality, people, safety outcomes and improved employee capability and engagement
• Actively manage and empower team members by providing them with the correct amount of support and development to optimise performance
• Achieving client satisfaction and contract retention goals through maintaining and improving existing relationships with key customers
• Firmly making your mark on the business; creating an inclusive, imaginative and inspiring environment which both employees and customers alike will benefit from
• Championing safety culture & performance
• Get the best out of every team member by listening, coaching, supporting and developing them to optimise performance and service delivery
• Create an inclusive, imaginative, inspiring environment where everyone works together to enhance the customer experience
• Local and occasional interstate travel in this role will be required
• The Person
• Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with individuals from diverse backgrounds
• Is uncompromising in the pursuit of high levels of customer satisfaction to deliver a 5 star experience every time
• Is detail orientated with a relentless focus on ensuring uncompromising standards and procedures are in place to ensure the basics are right in all areas, all of the time. i.e. Great food, great service!
• Can inspire and lead others to develop a quality branded operation
• Is a positive, supportive, ambitious leader with experience of carrying out personal development plans, staff training sessions and appraisals
• Excellent communication and personal skills well suited to building business relationships with existing and potential clients at a senior executive level
• Strong financial and analytical skills in developing budgets and allocating appropriate resources to ensure a sustainable & profitable business
• Experienced in managing multiple stakeholder relationships and project deadlines with competing priorities
• Direct immersion in task delivery and a willingness to balance strategy with practical implementation
• Confident in presenting solutions and continuous improvement initiatives to client representatives
• The Benefits

As a Manager with Chartwells, you will have the support, infrastructure, systems and processes that you would expect from a global organisational. To be recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs and company discounts. If you're looking for a career where you set the standard for personal advancement, then Chartwells is for you. Working together, we will continue to experience success as the industry's best.