Court Services Officer

Justice and Attorney-General (Organisation site)

Magistrates Courts Service; Queensland Courts Service; Courts and Tribunals; Mount Isa

About the role :

The Court Services Officer role presents an exciting opportunity to actively contribute to modernizing and improving the court system, emphasising safety, innovation, efficiency, and enhanced access to justice. As part of a dynamic team dedicated to shaping a more responsive and user-friendly court experience, this position offers a chance to make a meaningful impact, adapt to evolving practices, and play a vital role in the transformation of Queensland courts.

To fulfil your responsibilities of ensuring the effective execution of administrative processes, case management, and providing support to judicial officers in the courtroom, contributing to comprehensive services for members of the public, judicial officers, and various internal and external stakeholders.

Responsibilities : Provide administrative support to ensure the efficient and effective operation of Court Services Queensland registries. Provide frontline services to court users on a daily basis, over the phone, in person and / or in court, ensuring the prompt resolution of enquiries, requests, issues, and complaints. In-court duties may include but are not limited to : Unlocking and preparing courtrooms for scheduled sittings. Making proclamations when opening, adjourning, resuming, and closing courts. Administering oaths and affirmations to jurors, witnesses, and interpreters. Maintaining security, care, and control of jurors. Handing out exhibits and other documents in court as required. Testing and operating courtroom technology and equipment. Recognise and action any risks relating to Domestic, Family and Sexual Violence (DFSV) by escalating issues to senior colleagues. Adhere to established administrative processes, policies, and procedures related to court and registry operations. Support the Registrar in the efficient management of daily operations, including the coordination of court proceedings and delivery of services. Prepare, process, and manage a range of administrative and financial documents in accordance with relevant legislation. Provide technical and administrative support to Magistrates in court and procedural support to court users. Cultivate professional and collaborative relationships with key stakeholders. Use, update, and monitor relevant databases and digital tools to ensure data integrity. Provide information to the public and stakeholders about court services and procedures. Take ownership of developing skills and maintaining up-to-date knowledge of current practices. Collaborate with the team to identify and progress service improvements. May fulfill statutory duties as required, ensuring compliance with legal obligations. Carry out any other reasonable duties as directed by supervisory and management staff. Applications to remain current for 12 months. Job Ad Reference : QLD / 606068 / 24 Closing Date : Monday, 6th January 2025 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

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Two positions available.

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