Broadcast Applications Support Analyst

At NBCUniversal, we believe in the talent of our people. It's our passion and commitment to excellence that drives our vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It's what makes us uniquely NBCUniversal. Here you can create the extraordinary. Come join us

Operations and Technical Services (O&TS) is the division that supports NBCUniversal's full portfolio of production, broadcast and media distribution businesses for both TV and Film. Services provided include technical and on-air operations, technology development, engineering and support, R&D, and corporate services such as real estate, facilities and security.

• KEY RESPONSIBILITIES
• To work to agreed Service Levels.
• To ensure calls are fully logged in the call logging system and updated as appropriate.
• To build sufficient understanding of the business to ensure that IT solutions are relevant.
• To be proactive in the continual improvement of Application Services.
• To adhere to the company's IT Standards, procedures and internal audit guidelines (Sarbanes-Oxley).
• On-Call Support will be required. This includes contributing to an on-call rota.
• Qualifications
• Working knowledge of Advertising Sales Systems
• Good Knowledge of television programming / presentation and library working practices.
• Experience in Work Flow Management, Playlist Creation / Remediation and Automation systems is essential.
• Excellent communication skills and the ability to build enduring working relationships both with internal clients and external vendors.
• Ability to write operational / technical documentation clearly and precisely.
• Ability to analyse, interpret and prioritise system faults, operational issues and requests.
• Good attention to detail
• Be able to work on own and as part of a team
• Ability to work under pressure
• Customer-focused, and professional attitude
• Additional Information
• NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.