Customer Care Centre Co-Ordinator

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

• About You

You pride yourself on your exceptional service and have solid experience working in a contact centre environment or in a care industry and are looking for a new career opportunity. You have a high level of empathy and resilience. You are looking to work in a high performing team and enjoy a fast paced environment where no two calls can be the same.

Our industry is unique, and your experience in demonstrating empathy and sensitivity when dealing with end of life related inquiries is key. This is a great opportunity to develop your knowledge across the funeral industry and the InvoCare brands whilst being the initial contact point for our families.

As a Customer Care Centre Co-ordinator, you will help support families through a pivotal time in their lives. This is achieved by delivering our services to client families through a culture of CARE and excellence. Not only will you be joining a nationally recognised customer care centre you will also become part of our wider operations team - one of the highest engaged areas in InvoCare. We value and invest in our people and rally around a strong core culture of CARE and empathy, which makes work, engaging and purposeful.

The role primarily involves :

Mon / Tue / Sat : 9.30am - 2.30pm

Mon : 10am - 2pm, Thurs / Fri : 2pm - 10pm

Mon / Sat / Sun : 8am - 2pm

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include :

InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.