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Jobs in Eight mile plains, qld, au

Last updated: 6 hours ago
Customer Service AnalystEight Mile Plains QLD

Customer Service AnalystEight Mile Plains QLD

Stowe AustraliaEight Mile Plains QLD
Australia’s largest and most diversified electrical and communications companies.Established in 1910 Stowe is in its third generation of family ownership. Stowe recognises that our main asset is our...Show moreLast updated: 30+ days ago
Manager Risk Insurance.

Manager Risk Insurance.

RACQEdward Street / Eight Mile Plains, Brisbane, AU
We have an exciting new 9-month opportunity for a Manager Risk Insurance role to join our Risk insurance team.The main objective of this Line 2 role is to facilitate and oversee the creation, execu...Show moreLast updated: 30+ days ago
Accountant

Accountant

Nicole NolanEight Mile Plains, QLD, AU
Full-time
This is a pivotal role based in Eight Mile Plains, working closely with the Group Accounting Manager and Senior Financial Accountant. You’ll play a key role in ensuring financial integrity and deliv...Show moreLast updated: 6 days ago
Ageing and Community Services Manager

Ageing and Community Services Manager

Charissa FosterEight Mile Plains, QLD, AU
Full-time
Lead with Purpose | Create Lasting Impact.At Allinto, we walk alongside people—not just through systems, but toward outcomes that truly matter. As a fast-growing, independent organisation, we specia...Show moreLast updated: 5 days ago
Behaviour Support Practitioner

Behaviour Support Practitioner

Ability Action AustraliaEight Mile Plains, QLD, AU
Full-time
NDIS provider, delivering Allied Health support in over 300 locations across Australia to thousands of participants in the community with Occupational & Speech Therapy, Behaviour Support, Psych...Show moreLast updated: 13 days ago
Educational Leader - Warrigal road (Eight Mile Plains)

Educational Leader - Warrigal road (Eight Mile Plains)

YMCA BrisbaneEight Mile Plains, QLD, AU
Part-time
The Y Queensland stand together with all people regardless of age, gender, ethnicity or belief.We are currently recruiting for an. YMCA Warrigal Road Outside School Hours Care (OSHC) located in Eigh...Show moreLast updated: 27 days ago
Service Manager

Service Manager

Cocoon Group ServicesEight Mile Plains, QLD, AU
Service Manager (Permanent Full-time) .The purpose of this role is to lead operational teams, ensuring services reflect customer needs and deliver agreed quality outcomes for customers and the orga...Show moreLast updated: 30+ days ago
Business Development Manager (QLD)

Business Development Manager (QLD)

ShiftEight Mile Plains, QLD, AU
Full-time
At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian busine...Show moreLast updated: 30+ days ago
  • New!
People & Culture Senior Advisor

People & Culture Senior Advisor

Fulton HoganEight Mile Plains, QLD, AU
Life at Fulton Hogan is about making the most of opportunities, taking responsibility, and making it happen.We appreciate our peoples’ courage, curiosity and unique perspectives, and look to collab...Show moreLast updated: 6 hours ago
Student Placement

Student Placement

Kate HansonEight Mile Plains, QLD, AU
Join us in supporting our sole purpose in providing the quality of life of people with disabilities and their families.Join a collaborative and supportive team who will provide mentoring and superv...Show moreLast updated: 30+ days ago
Customer Service Officer - Contact Centre

Customer Service Officer - Contact Centre

Max SolutionsEight Mile Plains, QLD, AU
Full-time
Customer Service Officer - Contact Centre.Job Locations AU-QLD-Eight Mile Plains.Job Schedule Permanent Full-Time.Rewarding Career Opportunity - Customer Service Officer - Contact Centre .Phone b...Show moreLast updated: 30+ days ago
Recoveries Specialist

Recoveries Specialist

TalentpathEight Mile Plains, QLD, AU
Full-time
We're working on an exciting opportunity with a leading provider of insurance and financial services in Queensland, committed to delivering exceptional service and innovative solutions.We are curre...Show moreLast updated: 30+ days ago
Senior Payroll Officer

Senior Payroll Officer

DavidsonEight Mile Plains, Queensland
A$50.00 hourly
Temporary
Our client is a care services provider.With extensive operations assisting some of our most vulnerable community members, this is an opportunity to work for a company that genuinely enriches the li...Show moreLast updated: 30+ days ago
  • New!
Credit Officer

Credit Officer

NutrienEight Mile Plains, QLD, AU
Are you ready to make an impact? We are in search of someone with the right attitude, mindset, and a relentlessly positive approach. This exciting role centres around building robust relationships a...Show moreLast updated: 14 hours ago
Franchise Owner - Eight Mile Plains

Franchise Owner - Eight Mile Plains

Lendi GroupEight Mile Plains, QLD, AU
In 1992, Aussie was born – taking on the big banks and revolutionising the Australian mortgage market forever.Aussie is widely credited for bringing competition to the Australian mortgage industry,...Show moreLast updated: 19 days ago
IT Support Technician - up to $75k + super + NFP benefits

IT Support Technician - up to $75k + super + NFP benefits

Robert HalfAustralia, Queensland, Eight Mile Plains
A$65,000.00–A$75,000.00 yearly
Full-time
Quick Apply
Robert Half are exclusively partnered with a leading provider of care services, proudly supporting over 2,500 employees across 200 sites in Australia. As a mission-driven organization, they are pass...Show moreLast updated: 27 days ago
HR Officer

HR Officer

MulticapEight Mile Plains, QLD, AU
Full-time
Are you an enthusiastic HR professional eager to make a difference? We’re looking for a passionate individual to join our People Experience team as a Human Resources Officer in a full-time, permane...Show moreLast updated: 30+ days ago
Regional Partner Manager - ANZ

Regional Partner Manager - ANZ

Simpro Software Pty LtdEight Mile Plains, QLD, AU
Full-time
First Things First - What We Can Offer Yo.Leave to foster personal connections, health & overall well-being.Generous Parental Leave Program. Public Holiday Exchange Scheme.Delicious, free, chef-...Show moreLast updated: 30+ days ago
Agile Delivery Manager

Agile Delivery Manager

Simpro Corporate Pty LtdEight Mile Plains, QLD, AU
Full-time
First Things First - What We Can Offer Yo.Leave to foster personal connections, health & overall well-being.Generous Parental Leave Program. Public Holiday Exchange Scheme.Delicious, free, chef-...Show moreLast updated: 22 days ago
Psychiatry

Psychiatry

MedRecruit LimitedEight Mile Plains, AU
Locum cover is required from 27 January - 30 July 2025.Shift times : 0830 - 1700 | Monday - Friday.Covering : Child and Adolescent . Must have AHPRA Specialist Registration.Must hold certification of ...Show moreLast updated: 30+ days ago
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Customer Service AnalystEight Mile Plains QLD

Customer Service AnalystEight Mile Plains QLD

Stowe AustraliaEight Mile Plains QLD
30+ days ago
Job description

About us….

Stowe Australia  is one of Australia’s largest and most diversified electrical and communications companies. Established in 1910 Stowe is in its third generation of family ownership. Stowe recognises that our main asset is our people and therefore invests heavily in the development and retention of employees and is considered by the industry as an employer of choice. This is evident from Stowe’s continued ability to attract and retain quality people in the business.

About the Role…

Stowe Australia  is looking for a Customer Service Analyst providing first-line technical support to internal and external customers, assisting them with hardware and software issues via phone, email, and in-person. This role is crucial for maintaining the efficiency and effectiveness of IT services, ensuring high levels of customer satisfaction and quick resolution of technical issues.

Key Responsibilities…

  • Incident Management - Receive, log, and manage calls from internal and external customers via telephone, email, and service desk software. Provide first-line investigation and diagnosis, resolving incidents wherever possible.
  • Problem Resolution - Troubleshoot and resolve hardware, software, and network-related issues. Guide users through step-by-step solutions over the phone, via email, or in-person.
  • Customer Support - Deliver excellent customer service, ensuring users are kept informed about the status of their issues and requests. Follow up with users to ensure that problems have been resolved satisfactorily. Provide training and support to users on the use of standard hardware and software.
  • Service Requests - Fulfill service requests, such as setting up new user accounts, configuring hardware, and installing software. Ensure that service requests are completed within agreed timeframes and to a high standard.
  • System Monitoring and Maintenance - Monitor IT systems and services for performance and availability issues. Perform routine system checks and maintenance tasks to ensure smooth operation of IT services. Assist with the deployment of new hardware and software, including testing and documentation.
  • Documentation and Reporting - Maintain accurate records of incidents, service requests, and changes in the service desk management system. Produce regular reports on service desk performance and identify trends or recurring issues. Contribute to the development of service desk policies and procedures

Key Performance Indicators (KPIs) :

  • Incident Response time.
  • First Contact Resolution
  • Customer Satisfaction
  • Service Request Fulfillment
  • Documentation Quality
  • Qualifications :

  • Education - ITIL Foundation certification is highly desirable. CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or other certifications are highly considered.
  • Experience - Minimum of 2 years of experience in a technical support or service desk role. Proven experience in supporting IT infrastructure, including hardware, software, and networks. Experience with IT service management tools and ticketing systems.
  • Skills - Strong understanding of ITIL principles and practices. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to work under pressure and manage multiple tasks simultaneously. Proficiency with Microsoft Office Suite and common IT support tools.
  • Technical Skills
  • Essential :

  • Basic skills in managing servers, including user management, permissions, and system monitoring
  • Basic Understanding of networking concepts such as IP addressing, subnets, DNS, DHCP, and VPNs, as well as experience with routers, switches, and firewalls
  • Ability to diagnose and resolve complex technical issues, often involving multiple systems or applications
  • Familiarity with hardware components, peripheral devices, and their troubleshooting
  • Knowledge of security principles, such as anti-virus, anti-malware tools, and best practices for securing systems and data
  • Basic knowledge of M365 applications (e.g., OneDrive, SharePoint, MS Teams,)
  • Familiar with and have some experience with virtualisation
  • Basic Active Directory, administration, preferably troubleshooting multi-server and multi-site replication
  • Experience supporting smartphones and tablet’s including both, iPhones and Android
  • Basic knowledge of M365 administration (Admin centre, security, compliance)
  • Skill in creating and maintaining detailed documentation for issues, solutions, and procedures
  • Capability to train Level 1 technicians and other staff members, providing guidance and knowledge transfer
  • Experience with incident management systems, including tracking and updating tickets, and following escalation procedures
  • Ability to contribute to IT projects, providing technical expertise and support. Basic network Printer installing and troubleshooting.
  • Desirable :

  • Routing and switching fundamentals
  • Basic understanding of subnetting
  • Basic understanding of VLANs
  • Basic PowerShell scripting
  • Basic understanding of MS excels Macro Management
  • Experience restoring data from systems such as Shadow Copy and dedicated backup solutions
  • Experience with any of the following products, Fortinet, JAMF Pro, Autodesk, Adobe, Microsoft Configuration Manager, Windows Server, Forcepoint Endpoint, Beyond Trust EPM, Sentinel One, MS Teams Telephony, MS Planner, MS Project, Snipe-IT
  • Why Join Us?

    Competitive salary and profit share.

    Dynamic work environment with rostered variable hours, including Saturdays.

    Opportunities for professional growth and development.

    Apply Now! Be part of a team that values technical excellence and outstanding customer service. Your expertise will help us maintain the efficiency and effectiveness of our IT services.