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Head of Customer Experience and Growth
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Unified Healthcare GroupPrahran, Victoria, AustraliaJob Description
As a Head of Customer Experience and Growth, you will be working strategically with our current and prospective clients to drive mutual value creation and enduring partnerships across the Legal, Life Insurance, CTP and Workers Compensation / Self Insurance sectors.
We are looking for an exceptional person to take on this senior leadership role, collaborate with industry leaders & key customer stakeholders, and work with a team of Account Managers to ensure ongoing growth and excellent customer experience.
What You Will Be Doing
- Develop and execute growth plans and strategies with new and existing customers across nominated sectors, ensuring growth targets are achieved
- Identify and secure new business opportunities across nominated sectors
- Negotiate new customer contracts, contract renewals and / or extensions to ensure business needs and financial targets are met
- Engage, lead and support your team of Account Managers
- Position UHG as a trusted advisor with key industry stakeholders
- Represent UHG at industry forum, customer meetings and events
- Identify opportunities for new products and services to meet market needs
Qualifications
What You Should Have
Additional Information
This position is offering an attractive base salary commensurate with experience plus superannuation and STI.
Be part of the MedHealth group voted Financial Review Boss Best Places to Work . Head to www.medhealth.com.au for further details.
Join a group which offers :
Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.
You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.