Customer service Jobs in Australia

Add expected salary to your profile for insightsBarambah / five : am Organics is building the future of dairy in Australia, bringing high quality, better for you, and sustainable products to Australian consumers.

We are Australia's largest fresh organic dairy business, producing award-winning yoghurt, milk & cheese products, across our market-leading brands Barambah Organics and five : am.

We are passionate about our brands, our culture, and our team.

We have fun, work hard, and support each other to exceed goals and continue our rapid growth trajectory.The role : We're looking for a dedicated, detail-oriented, and dynamic individual to join our Customer Service team.

In this role, you'll be the critical link between our customers, internal teams, and external logistics partners to ensure a seamless order-to-delivery experience.Based at our Carrum Downs head office (with the option to work from home one day per week), this role will manage customer orders, coordinate logistics, and provide exceptional customer service.

This is a fast-paced role that requires attention to detail, the ability to work to tight deadlines, and a proactive approach to problem-solving.

The role is pivotal in maintaining high levels of customer satisfaction and operational efficiency.Principal Responsibilities (but not limited to) : Order Processing : Ensure customer orders (via EDI, email, and phone) are processed accurately and efficiently using the ERP System (Microsoft Dynamics Business Central).Logistics Coordination : Manage delivery schedules, coordinate pallet spaces, and work with internal and external warehouses and couriers to ensure timely deliveries.Customer Interaction : Serve as the primary point of contact for customers and VRPs regarding order updates, delivery status, and any issues related to the order process.Collaboration : Work closely with internal (e.g., Warehouse, Sales, QA) and external teams (Distributors, 3PL) to ensure effective communication and that all service level targets (DIFOT) are met.Customer Onboarding & Maintenance : Manage the administrative setup of new customers in the system, including customer details, pricing changes, and other necessary updates.Reporting & Administration : Maintain and report on key metrics such as DIFOT, stock at risk, and customer service levels.Process Improvement : Develop and implement processes to improve the end-to-end customer service function and drive knowledge transfer across the teams.Customer Support : Provide excellent service on the customer phone line and central inbox, addressing consumer inquiries, and assist with overflow calls and orders nationally.Invoicing & Claims : Manage customer invoicing, out-of-stock notifications, and credit note creation for each brand.Customer Issues Management : Resolve order-related issues, including out-of-stock situations, late deliveries, and POD discrepancies, ensuring optimal customer experience.Documentation & Record-Keeping : Ensure that Proof of Deliveries (PODs) are signed, accurate, and forwarded to the Accounts team in a timely manner.Other Duties : Provide administrative support to the operations function as required and act as backup to the Warehouse Manager during absences.About You : This pivotal role is best suited to an administrative superstar who is a team player and can build great relationships easily.

Your previous years' experience has ideally been spent in an FMCG organisation – ideally with experience in logistics and working closely with grocery customers.

It's time for you to make a difference – with the right level of support to ensure your success.Qualifications & SkillsProfessional customer service experience, ideally within a logistics or supply chain environment.Experience working with grocery customers and dealing with VRPs (vendor managed replenishment) is preferred.ERP experience, specifically with Microsoft Dynamics Business Central, is highly regarded.Strong process management and multi-tasking skills, with the ability to prioritize competing deadlines.Ability to manage multiple tasks simultaneously with a high degree of accuracy and attention to detail.Strong communication, relationship-building, and problem-solving skills.Excellent phone etiquette and interpersonal skills to ensure top-tier customer service.A customer-first mindset with a focus on continuous improvement.What you'll get : This is a great opportunity to join our high performing team where your contributions matter.

We are a rapidly growing modern business with a clear vision to build the future of Dairy in Australia.

We have a supportive leadership team with strong career growth opportunities.If this sounds like a role for you, please apply online with your CV and a brief cover letter outlining why you would be a great fit for this position.Barambah Organics is committed to providing an inclusive workplace and we welcome and encourage applications from people of all backgrounds and abilities.Please Note : We ask that recruitment agencies respect our internal recruitment process and refrain from contacting us or referring candidates for this role.

Any unsolicited applications sent through will be treated as a direct application from the candidate.

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