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Customer service officer Jobs in Perth

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Customer service officer • perth

Last updated: 2 days ago
Customer Service Officer

Customer Service Officer

Amana LivingPerth, AU
Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of ser...Show moreLast updated: 30+ days ago
Customer Service Officer | Community Bank Mukinbudin | WA

Customer Service Officer | Community Bank Mukinbudin | WA

Bendigo and Adelaide BankPerth, WA, AU
We’ve never been ‘just a bank’.Just like you should never be ‘just an employee’.We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.Your role as a ...Show moreLast updated: 2 days ago
  • Promoted
Customer Service Officer

Customer Service Officer

InsureBuildPerth, Western Australia, Australia
Get AI-powered advice on this job and more exclusive features.Established in 1996, InsureBuild has been servicing the insurance industry for over 29 years, providing specialised insurance building ...Show moreLast updated: 3 days ago
Customer Service Officer

Customer Service Officer

carsalesPerth
Leave Up Your Sleeve' upon return to work.Two weeks paid secondary caregivers leave, with the option to access two weeks of your sick / carers leave on top of this. We also have regular Hackathons, lo...Show moreLast updated: 30+ days ago
Customer Resolution Officer

Customer Resolution Officer

Lendi GroupPerth, Australia
Manage and take full responsibility for customer complaints.Ensure a fair and reasonable approach to complaint management at all stages. Review complaints thoroughly and communicate outcomes both ve...Show moreLast updated: 2 days ago
  • Promoted
Customer Support Officer

Customer Support Officer

APMPerth, Western Australia, Australia
APM West Perth, Western Australia, Australia.Join or sign in to find your next job.APM West Perth, Western Australia, Australia. Be among the first 25 applicants.Get AI-powered advice on this job an...Show moreLast updated: 3 days ago
  • Promoted
Customer Service Officer

Customer Service Officer

Sharp & CarterPerth, Western Australia, Australia
Be among the first 25 applicants.We are looking for a motivated and customer-oriented individual to join our clients team. You will be the first point of contact for customers, providing outstanding...Show moreLast updated: 3 days ago
  • Promoted
Customer Service Officer

Customer Service Officer

HawaiianPerth, Western Australia, Australia
Hawaiian is a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets. employing a team of over 80 people.Wi...Show moreLast updated: 17 days ago
Customer Service Officer

Customer Service Officer

AMA GROUP AUSTRALIAPerth, WA, AU
Wales Perth formerly known as Parins is a renowned brand in the heavy vehicle smash repair industry of Perth, known for delivering top-notch repair services for heavy-duty vehicles such as spray pa...Show moreLast updated: 2 days ago
Customer Support Officer

Customer Support Officer

AcceleratePerth, Australia
As Australias largest independent Fleet Management solutions provider our success lies in our passion and desire to provide innovative and tailored fleet management and leasing solutions to a broad...Show moreLast updated: 2 days ago
Customer Service Officer

Customer Service Officer

GFG-AlliancePerth, WA, AU
Join our successful and tight-knit team in our.You will be working closely with both our Sales and Operations teams, to ensure customers have a positive experience with. This is an exciting opportun...Show moreLast updated: 30+ days ago
Sales and Customer Service Officer

Sales and Customer Service Officer

OpalPerth, WA, AU
We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. We stand for innovation, smart solutions, and ...Show moreLast updated: 2 days ago
Customer Service Officer

Customer Service Officer

2021 Copyright Rocky Bay LimitedPerth, Australia
A$59,159.00–A$63,578.00 yearly
Salary : $59159 $63578 Salary Packaging (providing tax benefits of up to $18550)and 17.Leave Loading (payable on annual leave). Permanent Full Time position based in Gosnells.We are looking for an ...Show moreLast updated: 2 days ago
  • Promoted
Customer Service Officer - Telephone Contacts

Customer Service Officer - Telephone Contacts

MEGT (Australia) LtdPerth, Western Australia, Australia
Customer Service Officer - Telephone Contacts.At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!.Our purpose is to inspire...Show moreLast updated: 3 days ago
Call Centre Customer Service Officer

Call Centre Customer Service Officer

Chandler MacleodPerth, WA, AU
A$34.00 hourly
Call Centre Customer Service Officer | Government Agency | Flexible Hours.Are you looking for a flexible, long-term temporary role in government? Do you thrive in a customer service environment whe...Show moreLast updated: 2 days ago
Customer Service Officer Community Engagement / Community Engagement Officer

Customer Service Officer Community Engagement / Community Engagement Officer

Department of Corrective ServicesPerth CBD
A$84,977.00 yearly
Registry of Birth, Deaths and Marriages.PSCA 2022) / Level 3, $79,156 - $84,977 p.Permanent - Full Time, Fixed Term - Full Time. You can view and print these PDF attachments by downloading.This is f...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Officer

Customer Service Officer

AMA Group LtdPerth, Western Australia, Australia
Wales Perth, formerly known as Parins, is a renowned brand in the heavy vehicle smash repair industry of Perth, known for delivering top-notch repair services for heavy-duty vehicles such as spray ...Show moreLast updated: 23 days ago
  • Promoted
Customer Service Officer

Customer Service Officer

ClearCompanyPerth, Western Australia, Australia
We are currently seeking expressions of interest to join our team as a Customer Service professional.You will be part of a team in the Contact Centre, taking high volume calls and emails, liaising ...Show moreLast updated: 10 days ago
  • Promoted
Retail Customer Service Officer

Retail Customer Service Officer

Australia PostPerth, Western Australia, Australia
A$29.37 hourly
Press space or enter keys to toggle section visibility.Retail Customer Service Officer.Perth Street Georges Terrace Post Office. Australia Post is delivering like never before.From the vehicles that...Show moreLast updated: 2 days ago
Customer Care Officer

Customer Care Officer

Realty AssistPerth, Australia
We are a fastgrowing FinTech / PropTech company and a market leader in secure invoicing solutions for the real estate industry. Our platform empowers real estate agencies to offer their clientssellers...Show moreLast updated: 2 days ago
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Customer Service Officer

Customer Service Officer

Amana LivingPerth, AU
30+ days ago
Job description

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

Our Benefits

  • Competitive rates
  • Salary packaging benefits up to $18,550
  • School holidays childcare assistance
  • Continued superannuation contribution for employees who are on paid on unpaid parental leave
  • Health and wellbeing programs and more!
  • Ongoing training and development to keep your skills growing.
  • Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!

The Role

The Customer Service Officer provides a first point of contact to potential clients and their families seeking information or assistance pertaining to the services available to them within Amana Living Home Care, Housing and Residential Care services. This role is offered on a casual basis working on average 4 days per week (8.30am-4.30pm) from our Subiaco corporate office.

Key responsibilities :

  • Responding to all incoming enquiries (face to face, telephone and email) regarding Amana Living services available, in a professional, timely, effective and efficient manner ensuring client satisfaction is maintained
  • Redirecting incoming calls to the most appropriate Service Stream Customer Service Coordinator to ensure a timely response
  • Proactively driving business sales and seeking out opportunities to promote the services available within Amana Living to both current and potential clients and assisting them in selecting those that are best suited to their needs
  • Documenting accurately and in a timely manner, significant information and details from client interactions in the Customer Relationship Management system (CRM) and redirecting to the appropriate team member as required
  • Establishing, developing and maintaining active relationships with current clients and prospective clients to assist in generating new business for Amana Living products / services
  • Following up with any clients that haven’t progressed to the handover point, to ensure admissions are maximised
  • About you

    The successful candidate will have proven exceptional customer service experience, being responsible for identifying the service needs required and best match the enquiry to the appropriate Amana Living service, ensuring the service delivery is focussed on the needs of the client.

    Competencies & Behaviours

  • Ability to understand and communicate financial information and concepts effectively
  • Effective time management and problem-solving skills
  • Sensitivity to issues of confidentiality, gender, cultural diversity, disability and age in dealing with a wide variety of client groups
  • Effective planning and organising skills
  • Well-developed written and verbal communication skills
  • Able to manage emotional or distressed customers in a supportive manner
  • Essential Criteria :

  • Demonstrated customer service experience, preferably in a highly regulated / complex environment
  • Knowledge of the Aged Care industry and / or Home Care Common Standards (desirable)
  • Successful sales experience would be advantageous (desirable)
  • Ability to obtain a National Police Clearance (within 6-months validity)
  • Successful completion of pre-employment health form and reference checks
  • Evidence of COVID-19 and current flu vaccinations
  • How to apply

    If you are interested in this role and meet the essential criteria and have a minimum of 4 weekday availability, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.