Customer Experience Coordinator

Customer Experience Coordinator – Port Macquarie, Mid North Coast

7 days / week

Hands on support

Want to make a difference? Join the New Horizons team as a Customer Experience Coordinator and work within our Program in MNC Region.

About the Role

This role provides support and works in partnership with people living with disability to live in a SIL property in the way that they want to. We empower our customers by supporting them to build independence, identify and achieve goals, engage in activities of daily life, and encourage genuine connections within the community. To work with us you have a positive, authentic, inclusive personality which you bring to work with you every day.

Key Responsibilities

• All new customers site induction and welcome pack
• Design consultation with customers, a fortnightly menu. This can be done as part of the house meetings and should form part of the agenda
• Management of chemicals on site including completion of related documentation
• All service vehicles have first aid kit audits completed and records are stored appropriately
• Complete the quarterly safety audits and identify corrective actions including, where relevant, raising of maintenance requests
• Provide ongoing education and training on the reporting requirements of hazards and WHS matters
• Manage & monitor the "customer medical appointment scheduled" and review doctor visit forms following each visit
• Visiting health professional form completion and storage

What our customers want from you

We have asked our customers what they think makes a great support worker. Our customers would like you to be punctual, friendly, outgoing, non‑judgmental, flexible, guided by lived‑experience, persistent, balanced, empathetic and practical. Our customers also want you to know when to motivate, when to challenge, and when to stop!

What you will bring to the role

Why join New Horizons and amazing benefits we offer

How to Apply

Please apply via the link now – our application process is mobile friendly.

For related queries or questions please feel free to contact the recruitment team on recruit@newhorizons.net.au.

Due to high volume of applications, only shortlisted candidates will be contacted.

IMPORTANT : New Horizons is an equal Opportunity Employer, and our people represent the community which we serve. We invite all applicants to apply, including First Nations People and people from diverse social, cultural and gender backgrounds. Due to the specific support needs of the customer base and the inherent program requirements, there is a genuine occupational requirement for female applicants to apply, under the exception clause of the NSW Anti‑Discrimination Act 1977 – Section 31.

New Horizons values diversity and encourages applications from people from all walks of life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support. New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.

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