Customer Success Director, ANZ

Thomson Reuters is hiring a Customer Success Director to champion adoption, retention, and growth across our tax and accounting portfolio including ONESOURCE for our Australia and New Zealand markets. You'll partner with enterprise finance and tax leaders to accelerate time to value, drive measurable outcomes, and make compliance simpler at scale.

In this role, you'll lead a high‑performing Customer Success team that builds strong post‑sale relationships and drives product adoption and usage. You'll align team priorities with company objectives, set clear targets, and use data to guide execution. You'll also make strategic recommendations that shape the department's direction and ensure the team consistently delivers against monthly, quarterly, and annual goals.

About The Role

• Lead and develop a Customer Success team to drive product adoption and utilization.
• Build a high‑performing culture; coach and foster engagement.
• Provide data‑driven recommendations that shape department strategy.
• Align team KPIs with business objectives to meet financial and operational targets.
• Cultivate and maintain relationships with key customers; negotiate effective solutions.
• Identify, qualify, and close expansion opportunities within assigned accounts.
• Grow revenue and retention through proactive renewals, upselling, and cross‑selling.

About You

What’s in it For You?

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.

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