Change Manager

Company : Mercer Description :

Change Manager – 12 Month Fixed Term Contract

The Change Manager will be responsible for leading change management and communication efforts for the program and partner with senior stakeholders to transform the risk culture and capability at Mercer.

This role will involve developing and implementing a comprehensive change management and communications strategy, engaging stakeholders, assessing change impacts, and driving adoption and readiness for the program to achieve its target state. The Change Manager will play a critical role in shaping the future of Mercer and making a significant impact on its journey of transformation.

We will count on you to :

Develop a change management plan, implement the change management plan, and review and revise change management plan as required

Develop and consistently apply change management approaches throughout the program.

For all workstreams, ensure effective design, implement, and embed change management plans, including impact assessments, communication and training strategies, and documentation processes for accountability.

Monitor change management progress, addressing and adapting as required to deliver outcome

Ensure all change management activities are completed by the specified deadlines.

Develop and deliver effective communication plans and training programs to ensure stakeholders are informed and equipped to embrace and adopt the program. Tailor communication and training materials to different stakeholder groups.

Assess Mercer’s readiness for change and develop strategies to enhance adoption and minimise resistance. Provide guidance and support to project teams and stakeholders throughout the change process.

Serve as a change leader and advocate, promoting a culture of change readiness and continuous improvement. Provide guidance and mentorship to junior change management professionals.

Create, manage and execute strategic communications across the program, ensuring the needs of all senior stakeholders are met.

Partner with senior stakeholders and support Program Director to deliver the uplift in Risk Culture and Capability to meet target state.

What you need to have :

A minimum of 10 years’ experience in professional services organisation or professional customer services (ideal).

Superannuation legislative or regulatory change experience (must have).

Demonstrated experience as a change manager, leading change management efforts for large-scale transformation programs (must have).

Demonstrated experience in cultural and organisational change programs (must have)

Strong knowledge of change management methodologies, tools, and best practices (must have)

Excellent verbal and written communication

Excellent time management skills

Excellent analytical and problem-solving skills, with the ability to identify and mitigate risks and drive effective decision-making

Demonstrated senior stakeholder management capabilities

Ability to work effectively across the organisation

Self-motivation with initiative, energy and drive to succeed

Flexible approach, thriving on change and innovation, balanced by attention to detail, risk management and structured thinking

Why join our team :

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities

About us :

Mercer, a business of Marsh McLennan (NYSE : MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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