Team Leader - Plan Management

$115k - $1180k p.a. + super + salary packaging

Tradewind Australia partners with aged care providers across Victoria, recruiting for not-for-profit, private and government organisations. We are currently working with a well-established not-for-profit that supports older people and their families.

We are seeking a skilled and motivated Team Leader - NDIS Plan Management to join a passionate and dedicated team based in Narre Warren.

This leadership role is responsible for overseeing a team of Senior Plan Managers and ensuring the delivery of high-quality person-centred financial services aligned with the National Disability Insurance Scheme (NDIS).

The ideal candidate will have strong empathy and emotional intelligence, great communication skills and the ability to effectively support and manage a remote workforce. You'll need a solid finance or bookkeeping background (including professional certification), strong knowledge of the NDIS and demonstrated experience in managing or supervising teams in the disability or community services sector.

This is a 6-month contract role with strong potential for extension. After an initial induction period, the role will evolve into a hybrid working model offering flexibility and autonomy.

Key Responsibilities

• Lead and support a team of Senior Plan Managers to ensure consistent high-quality service delivery
• Oversee day-to-day operations of the plan management team ensuring compliance with NDIS policies and organisational standards
• Provide subject matter expertise in NDIS plan management assisting with complex queries and participant needs
• Monitor team workloads, performance metrics and KPIs to ensure service excellence
• Work closely with the Director to implement service improvements and operational efficiencies
• Ensure accurate financial tracking, processing of invoices and budget reconciliation
• Assist in onboarding and training of new staff as required
• Foster positive relationships with participants, families, providers and internal stakeholders
• Effectively manage communication, workflows and performance within a hybrid or remote team environment

Requirements

Tradewind Australia is a specialist recruitment service for the Social, Community and Aged Care sectors.

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