Client Service Manager
JPS Recruitment GroupSydney, NSW, AU2 days ago
Job descriptionManaging and mentoring a team of three customer service and sales support staff Improving processes across sales admin and customer engagement Taking a hands-on approach to major accounts and ensuring customer needs are met Working closely with architects, designers, and builders to provide tailored solutions Negotiating pricing, terms, and timelines with key stakeholders Driving account performance and ensuring clients are consistently followed up Providing product support and helping clients with specifications and quotes Collaborating with sales leadership and contributing to overall business growth A strong track record in sales support, account management, or customer service Experience working with or supporting architects, designers, and builders Demonstrated ability to lead and motivate a small team A proactive approach — you don’t wait for problems, you solve them before they arise Strong negotiation skills and commercial awareness Experience managing internal systems, quotes, and client follow-ups Excellent organisational, time management, and communication skills Previous experience in the tiling industry (or related building products) is highly regarded
Competitive salary of $100,000 to $115,000 + Super Work with top architects and builders on premium residential and commercial proj Be part of a reputable company with a loyal client base and established industry
APPLICATIONS CLOSE : 20th of November 2025
WHAT’S ON OFFER :
We’re seeking a driven, commercially minded Client Service Manager to join a leading tiling business with a strong presence in the architectural and design space. Here’s what’s in it for you :
- Competitive salary of $100,000 to $115,000 + Super
- Generous commissions for exceeding sales targets
- Excellent perks including company phone and laptop
- Work with top architects and builders on premium residential and commercial projects
- Lead a capable, experienced team with real potential for growth
- Be part of a reputable company with a loyal client base and established industry reputation
ROLE EXPECTATIONS :
This is a key leadership role responsible for improving customer service operations while driving sales through smarter administration and proactive client engagement. Your responsibilities will include :
CANDIDATE EXPECTATIONS :
We’re looking for a proactive, experienced professional with a background in sales administration or customer service within the tiles or building materials sector :
To be successful in this role, you’ll need :
THE COMPANY
Our client is a respected and established name in the tiling and design industry, known for their high-quality products and strong relationships with architects and builders.
Consultant
Ben Boyd
Recruitment Consultant
ben@jpsrecruit.com.au
Reference number : 1121890
Profession : SalesCustomer Service Manager
Company : JPS Recruitment
Date posted : 21st Oct, 2025
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Client Service Manager • Sydney, NSW, AU
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