Retail Store Manager - QVB
JurliqueCouncil of the City of Sydney, New South Wales, Australia16 days ago
Job descriptionProven experience in retail store management, ideally within a luxury or wellness environment. Demonstrated ability to achieve sales targets and drive team performance. Experience with team coaching, performance management, and operational excellence. Knowledge of the General Retail or Hair & Beauty Award and WHS compliance. Certificate IV in Retail Management (preferred). Certificate IV in Training & Assessment (advantageous). Results‑driven and highly organised with a strong business mindset. Passion for holistic wellness and natural skincare. Inspiring and supportive leadership style with excellent communication skills. Strategic roster and workforce planner. High attention to detail and ability to manage competing priorities. Product Discounts and Treatment Discounts Annual Product Allowance Commission Scheme Service Recognition Vouchers National Annual Awards with great prizes including an Incentive Trip to the Jurlique Farm Anniversary Facial Annual Volunteer Day to give back to your community Parental Payment Flare Perks – opportunity to receive discounts with various brands Face‑to‑face training programs and online training for valuable skills such as communication and leadership. Employee Assistance Program Great Place to Work – Engagement Survey to help us deliver a flourishing workplace. Annual Events to celebrate important and fun dates such as International Women’s Day, International Self‑Care Day, etc. Quarterly Mindset and Behaviour Awards to foster our passionate and collaborative culture.
Retail Store Manager - QVB
Jurlique is a globally recognised natural skincare brand born in the pristine Adelaide Hills. For over 35 years, we’ve fused nature and science to create pure, high-performance skincare powered by biodynamic botanicals. Our mission is to connect people back to nature through products and experiences that inspire wellness and self‑care.
Job Details
Job Type : Permanent - Full Time
Location : Sydney, NSW
Job Category : Customer Service, Sales
About the Role
As the Retail Store Manager , you’ll lead all aspects of our retail and spa operations—from driving sales to building a high‑performing team and creating unforgettable customer experiences. You’ll bring a hands‑on leadership style, a passion for premium skincare, and a focus on empowering your team to achieve results aligned with Jurlique’s values and vision.
Key Responsibilities
- Deliver the signature Jurlique experience with warmth, expertise, and authenticity.
- Inspire and coach your team to meet and exceed sales targets and KPIs.
- Educate customers about our heritage, product benefits, and spa rituals.
- Promote the Jurlique Insiders Program to build customer loyalty.
- Maintain high service standards and a welcoming, solution‑focused environment.
- Lead, develop, and mentor your team to foster a culture of performance and respect.
- Drive team engagement through coaching, regular 1 : 1s, and clear communication.
- Oversee recruitment, onboarding, performance reviews, and succession planning.
- Champion Jurlique Mindsets & Behaviours through everyday leadership.
- Manage daily operations, spa bookings (via Timely), and visual merchandising.
- Ensure compliance with WHS, stock management, and store policy standards.
- Prepare accurate sales reports, manage payroll and rosters effectively.
- Uphold a clean, organised, and inspiring store environment.
Qualifications & Experience
Skills & Competencies
What We Offer
Ready to Lead?
If you’re an inspiring people leader who thrives in a fast‑paced, customer‑first environment, we’d love to hear from you. Apply now and bring your energy, drive, and passion for wellness to Jurlique.
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Retail Store Manager • Council of the City of Sydney, New South Wales, Australia
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