Customer Service Representative

Company Description

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets. For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA. We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing. Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition. We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Job Description

As a Client Services Representative at Mondiale VGL , you’ll play a pivotal role in maintaining and developing strong relationships with our valued clients. You’ll be responsible for ensuring exceptional service standards, and supporting key operational processes within the business. This role requires a proactive, solutions-focused individual who thrives in a fast-paced logistics environment and enjoys managing multiple priorities while maintaining a high level of communication and customer satisfaction.

Key Responsibilities

• Manage and maintain relationships with an assigned portfolio of clients through effective communication and service delivery.
• Facilitate consignments from origin to destination, including import, export, and cross-trade shipments.
• Coordinate and monitor purchase order management processes and shipment tracking.
• Provide tailored logistics solutions and communicate operational updates to clients and internal stakeholders.
• Maintain accurate and timely data in Cargowise and internal reporting systems.
• Support the onboarding of new customers and assist in creating Standard Operating Procedures (SOPs).
• Handle invoicing queries, documentation escalation, and reporting requirements in line with customer expectations.
• Collaborate with Sales, Operations, and Key Account Managers to ensure seamless client experiences.
• Identify opportunities for process improvement and assist with implementing new procedures.
• Attend client meetings, departmental workshops, and training sessions as required.

Qualifications

Additional Information

Why Mondiale VGL?

If you're passionate about client service and ready to take your career to the next level, we'd love to hear from you! Apply now and be part of the team at Mondiale VGL.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.

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