Customer Contact Officer

Casual

Location : Varsity Lakes

QLD

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity and reward.

As part of our team, you will represent a Federal Government agency delivering services and supporting Australians with debt‑related enquiries. You will help customers understand their obligations, set up manageable payment arrangements and provide guidance with empathy and clarity.

We offer lots of opportunity for you to grow and flexible benefits to suit you in every stage of your life and career, including :

• $37.80 per hour (includes 25% casual loading)
• Weekday shifts between 8 : 00 AM to 8 : 00 PM – no weekend work
• Approximately 20 – 30 hours per week, with capacity to increase up to 38 hours, subject to business requirements, and a break over the December and January holiday period to recharge
• Complete 6 weeks of full‑time paid training at our Varsity Lakes contact centre, then enjoy the flexibility of working from home, office or a hybrid model
• Access to our extensive benefits including our rewards and discounts program
• Access to our 24 / 7 Employee Assistance Program for you and your family

Make an impact at Serco

As a Customer Contact Officer, you will play a key role in delivering exceptional service by :

Important to Note :

This position involves handling debt-related matters. At times, you may engage in conversations that are emotionally complex or challenging. You’ll be fully supported by your team leader, peers, and Serco’s resources to help navigate these discussions with confidence and care.

To be successful in this role you’ll have :

To join our team, you’ll be required to :

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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