Customer Service Officer - Contact Centre

Customer Service Officer - Contact Centre

This role will see you as part of a team that provides support and assistance to our customers nationally and work in our National Support Hub.

Do you love customer service but are sick of being on your feet all day / night?

Showcase your passion for customer service and problem resolution by using the experience you have gained in your previous careers.

You will be supported in your journey as you embark on a new customer service career that sees you contributing to your community and helping to change lives.

You will be joining a team :

Which is diverse, supportive and respectful

Where knowledge, ideas and enthusiasm are well received

Where your colleagues are passionate about providing exceptional service and delivery to their stakeholders

The opportunity

Hybrid Model - mix of working in-office and from home (after probation period)

Demonstrate your strong customer service skills and ability to adapt to change

Work in a supportive and productive team in a unique customer service role

Be part of a team taking high volume calls from our sites

Providing the correct information, tools and advice to support our customers

Deal with a range of enquiries creating variety in your day

Learn about employment services and contribute to making a difference in people's lives

About you

Have strong customer service and communication skills

Have a genuine interest in people and ability to provide advice and required information

Skilled to talk to a diverse range of people

Be an active listener

Ability to build trust and rapport with our customers

A team player who has initiative, a “can-do” attitude and strong organisational ability

Empathetic and resilient

Be able to maintain composure and focus on achieving results

Ability to obtain a Blue Card and National Police check

More than just a salary!

“Purple Perks” Discounts from a large number of well-known retail / travel and adventure companies for MAX Staff

EAP Program available for yourself and family members

Opportunity to grow and develop through training and leadership support

5 weeks annual leave after 3 years' service

Cash out of purchase annual leave to suit your needs

Access to long service leave after 5 years’ service

Gender neutral paid parental leave of 12 weeks

Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave

Extensive leave provisions including domestic, community service and study leave

Education assistance and study leave.

If you are looking to further your career or looking to begin a career in Employment Services – Look no further than MAX!

Next steps - Apply now!

If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on or email before you submit your application.

Diversity and Inclusion

We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.

At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.

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