Support Desk Analyst

Wide Exposure to New and Emerging Technology

Great Autonomy and Future Specialisation Pathways

Opportunity for Personal and Career Development

If you are passionate about technology or wanting to progress your career in the IT industry and seeking a role within an ASX listed, multi-national organisation then this may be the role for you!

About National Storage

Established in 2000, National Storage is one of Australasia's largest self-storage providers, tailoring self-storage solutions in 230+ storage centres across Australia and New Zealand. With a strong growth strategy in place we are seeking to attract and retain more great people to join our team.

The Opportunity

• Key Responsibilities include

Review, moderate, respond and close new and existing helpdesk tickets and escalate any tickets that are not closed within a reasonable timeframe

Provide assistance to the National Storage Group to remedy hardware, software and network issues, and project manage specific software and hardware upgrades as directed

Assist with Active Directory User accounts for all employees as they commence employment and manage ad hoc requests

Assist with network security of the National Storage Group Wide Area Network (WAN) and effectively resolve issues as required, including relevant escalations

Assist with centre acquisitions, SiteLink conversions and site implementations as directed. This includes preparing Telco account migrations and productive relationships with external suppliers

About You

Knowledge of computer hardware and software (including Microsoft Operating Systems) is compulsory

Level 1 support experience is desirable

Previous customer service experience

Intermediate or high level of knowledge in Office products such as Excel, Word and Outlook

Knowledge and understanding of Windows Networking and TCP / IP is desirable

The ability to work autonomously and proactively where required with strong written, oral communication and interpersonal skills

Willingness to learn, strong attention to detail and adaptable in an environment of improvement

Benefits - Why Work With Us?

Work as part of a high performing team in a growth business with the opportunity for 1 on 1 mentoring / coaching

Work from home 1 day per week arrangement

Access a range of benefits including our discretionary bonus scheme, paid parental leave and wellbeing subsidies

Grow with an innovative ASX 200 listed business that values teamwork, care & excellence