Communications Officer

St John Ambulance Victoria are seeking an experienced Communications and Administration Officer who is responsible for the efficient and timely dispatch of on road resources (non-emergency patient transport and deceased persons transport) to meet the service requirements and the clinical needs of the person being transported.

This team is critical in the coordination and delivery of a timely and safe transport. The role is also responsible for supporting staff, customers, and patients with day-to-day queries / troubleshooting, this may relate to policies / procedures, vehicle or equipment issues, rostering, and other administrative tasks.

These roles work across a 24 / 7 roster and candidates will need good availability across all shift types including days, nights and weekends. The shifts are either eight or ten hours in length.

The role is based at our Notting Hill headquarters.

About the role

As our ideal candidate, you will possess :

• Administrative experience, ability to multitask, remain calm under pressure, answer phones, using multiple displays, software systems and bespoke programs
• Ability to work in and direct resources in a dynamic and responsive service delivery environment
• Understand the need for confidentiality and privacy
• Experience planning and dispatching over a dispersed geographic location
• Team player with the ability to work autonomously
• Experienced in understanding and following policies and procedures
• Excellent conflict resolution skills and the ability to deescalate situation in a complex service delivery environment
• Excellent interpersonal, written and verbal communication skills
• Experience in a healthcare environment or sports and aquatic centres is highly regarded

Don't meet every requirement? At SJAV, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About St John Ambulance Victoria

St John Ambulance (Vic) has been saving lives and delivering care and compassion throughout Victoria for 140 years. Our people, both paid and volunteer, are the lifeblood of everything we do.

Our people and our clients come from all walks of life. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We value the innovation and creativity that diversity of thought brings to our high-performance culture and we welcome applications from anyone who believes they can deliver the outcomes we are looking for.

Employee benefits

How to apply

If you are looking to join an organisation that makes a difference, apply today. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.

To be considered for this role, please submit your current resume.

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch.

Other Information

All offers of employment are subject to satisfactory reference checks, police checks and other probity checks including for some positions a pre-employment medical.

St John Ambulance Victoria is committed to putting the safety and wellbeing of children first, a current and valid Working With Children Check is a mandatory condition of employment.

St John Ambulance Australia (Vic) Inc. is a self-funded charity that has been providing services to Victorians for 132 years. Our mission is to increase the level of life-saving First Aid skills throughout the community and save lives throughout the State.

We do this in three key ways; through volunteers providing First Aid services at events and emergencies, by training and equipping individuals to provide First Aid in their homes and workplaces, and through a range of targeted community programs designed to increase community resilience.

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