National Account Manager - Hardware Channel

National Account Manager - Hardware Channel

Connect APAC partners with a globally recognized leader known for setting benchmarks in quality and innovation across more than 80 countries. For over 135 years, this organization has blended craftsmanship with advanced technology to produce tools trusted by professionals and everyday users alike, supported by a reputation for reliability and outstanding service. Leaders in their category globally, they have doubled their business size in Australia in the past 6 years and continue on an exciting growth trajectory.

Responsibilities

• Lead national accounts across the hardware channel
• Develop and maintain strong customer relationships with national key decision makers of major accounts to understand their needs and requirements
• Manage customer relationships and maintain constant communication with national category buyers
• Collaboratively develop and implement category strategies with the customer, track financials and key deliverables
• Consistently review the current plan and financial metrics, prioritise the requirements based on risks and opportunities to meet the annual financial budget
• Prepare monthly and quarterly reporting and conduct comprehensive account reviews with each account, including pricing, rebates, category range reviews, product launches and promotions, setting prices for new products and updating terms & conditions
• Communicate account updates and support state account managers in the execution of customer strategies
• Coach and mentor account managers nationally to deliver a tailored customer experience to each key account and support the account strategy
• Solve problems for customers by acting as the interface between the customer and internal stakeholders, providing excellent customer service and developing innovative and tailored solutions
• Develop strong cross‑functional working relationships across the business to execute strategy and ensure customer needs are met and exceeded

Qualifications

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales, Business Development, and Strategy / Planning

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