Oversight & Assurance Manager

Great Southern Bank is enhancing its Small Medium Enterprise (SME) business bank offering through an exciting opportunity to become a key player in a unique digital first industry proposition. This opportunity will help us drive a complete digital first SME offering to its current and proposed small business customers, aligned to our purpose and values.

As the Oversight and Assurance Manager – Payments and Banking Operations, based in our Brisbane office, you will be responsible for day-to-day oversight and assurance activities completed by our Strategic Partners, across end-to-end operational activities.

You’ll make an impact by :

• BAU oversight of compliance (impact on products and customers) and analysis of risks in end-to-end operational activities at Great Southern Bank for SME Bank
• Oversight and Assurance of Financial Assistance (Hardship) and Collections activities performed by our strategic partner.
• Oversight and Assurance of complaints, customer interactions, lending applications, issues and incident management and all other day-to-day operational activities performed by our strategic partners
• Provide analysis and support for operational initiatives and activities across projects or channels

To succeed in this role, you will have :

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include :

Imagine working for a bank that truly helps people. You can.

Questions?

Please contact our Talent Acquisition team at

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

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