Customer Service Officer

Overview

Salary : AUD30 - AUD35 per hour + $31.18 per hour + Super & Y Benefits

Our Vision is a better tomorrow where all people can belong. As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

About the Centre

Gippsland Regional Aquatic Centre (GRAC) is a state-of-the-art recreation centre located in the heart of Traralgon, Victoria and is owned by Latrobe City Council, and managed by YMCA Victoria. We run a variety of fitness and swim programs and memberships to suit adults and children. The centre houses a Gym, three Group Fitness Rooms, Indoor 50m Pool, Outdoor 25m Pool, Indoor Warm Water Pool, Indoor designated Learn to Swim Pool, Spa / Sauna / Steam Room, two large Water Slides, Aqua Playground and on site Café.

About the Role

As a Customer Service Officer at GRAC, you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officer's always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include :

• Provide customers with sales solutions when enquiring about memberships and programs
• Conduct centre tours with prospective members
• Follow up customers and members as required
• Promote available programs and services
• Accurately receipt, process and balance customer payments

This is a casual position and the hourly rate is $31.18 per hour + Superannuation + Y Benefits.

About You

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

Qualifications & Experience

At the Y Victoria, we are committed to empowering all Children and Young People to feel safe and be safe. As such, we ensure that all of our candidates are appropriately screened (including police check, working with children check and reference checks). To learn more about our commitment to safeguarding children and young people visit victoria.ymca.org.au

Benefits

At the Y Victoria, we value our people. Working for us means you’ll enjoy great work / life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as :

How to Apply

Working for the YMCA is a rewarding and challenging experience for those with a positive attitude, zest for life and who seek to contribute to the bigger picture. If this is you, click the Apply button now.

Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.

Y Victoria are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.

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