Product Manager

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part : our team. We're a group of 190+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

We’re on the lookout for an experienced Product Manager who thrives on turning big ideas into impactful solutions. In this role, you’ll play a key part in shaping our products, helping our customers seamlessly sell, serve guests, market, and manage their businesses.

Reporting to the Director of Product, you’ll dive deep into customer problems, using insights and data to craft smart strategies that drive real results. You’ll lead a cross functional team to launch, scale, and continuously improve our products on a global stage.

From writing crystal-clear user stories to ensuring smooth collaboration across teams, you’ll be the go-to person for your domain—keeping everything on track and everyone aligned. Passionate about customer success, you’ll be driven to deliver real value, making an impact where it matters most.

What You\'ll Do

• Obsess customer success by deeply understanding our customers’ businesses, pain points, and the ‘why’ behind their challenges.
• Leverage data-driven insights—both qualitative and quantitative—to shape a customer-centric product strategy that solves real problems.
• Balance competing priorities across a diverse customer base, leading a cross-functional team to launch, iterate, and scale solutions globally.
• Craft clear, compelling product documentation, including epics, user stories, and acceptance criteria, to align engineering, marketing, and operations teams.
• Be the go-to person for your initiatives, ensuring internal and external stakeholders—executives included—are aligned on priorities, resources, and progress.
• Advocate for customers at every step, bringing passion and a strong product mindset to consistently deliver real value.
• Raise the bar by defining clear goals and key results to drive success for the product team and the solutions we build.

About You

You’re passionate about crafting exceptional user experiences and thrive on solving complex problems with strategic, customer-centric solutions. With a sharp analytical mindset, you know how to interpret both qualitative and quantitative data to make informed decisions—and communicate your rationale in a way that inspires action.

Perks

What You Can Expect

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